Forum Discussion
Solved
Usage Data Disparity
So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 sh...
This is a user to user forum with some Tmobile moderation.
Your best bet is to contact Tmobile on one of their social media accounts using messenger.
Yep, seeing the same problem here. My 5G phones are showing this behavior but the 4G phones on my account are not. I can “fix” the problem on my 5G phones by forcing them to use LTE only. For my phone, this matters because of kickback but for my kids, this double-counting pushes them close to 50GB and deprioritization.
Have been working with Tforce on this to no avail so far.
