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ryan97006's avatar
ryan97006
Newbie Caller
8 years ago

Upgrade Support Charge JoD

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Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping. Told her I thought it was free overnight shipping. She said there was. Told her I didn't need the SIM card and she had me hold on a minute. Told me I'd be charged the 20 bucks when it was ready to ship, but that she'd credit it back and I wouldn't need to call back to get that credit. Anyone have more info on this?

  • Do you actually work for T-Mobile? I'm so confused with all the misinformation.

    • Zero upfront—switch to a new phone whenever you want, up to 3x a year, and pay nothing up front for base model of devices (ie: the 16GB model of iPhone 6s), for well-qualified buyers.
    • Zero at upgrade—never pay to upgrade—just trade in your eligible phone.
    • Zero waiting—why wait 2 years to upgrade when you don't have to?

    Phone Upgrades | Compare Upgrades on JUMP! & JUMP! On Demand | T-Mobile

    There's no way to use self service for Jump on Demand