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mm1425's avatar
mm1425
Newbie Caller
28 days ago
Solved

Unlock my phone S24 paid off

Hi, trying to transfer my phone and number to xfinity,  I obtained a Port out pin. I paid the remaining amount owed on my phone,  but it's still not unlocked.  IMEI 358234211836088 

  • You can request the permanent SIM unlock from the Settings or the T-Mobile Unlock app.  Which ever your device came with.  Make sure you request the SIM unlock before you port out.  All of the SIM Unlock Policy requirements need to be met before the device is eligible to be SIM unlocked.

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy 

  • gramps28's avatar
    gramps28
    Router Royalty

    After paying off the phone it will take some time for it to show as paid off. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    You can request the permanent SIM unlock from the Settings or the T-Mobile Unlock app.  Which ever your device came with.  Make sure you request the SIM unlock before you port out.  All of the SIM Unlock Policy requirements need to be met before the device is eligible to be SIM unlocked.

    SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy