Forum Discussion
unable to add credit/debit card or set up auto pay
I’m a pre-paid customer. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Go...
I too have this issue. I was notified that my autopay was cancelled when it attempted to process on Friday the 8th, and suddenly without service. After huge frustration with online and phone support I begrudgingly went to a retail location where they could not solve it nor knew what to do about it. Luckily I could pay in cash but will probably switch due to this latest mess up. I have had nothing but issues with customer service and the website in general so am willing to pay double what I do now for a product that works.
