Forum Discussion

magenta7313226's avatar
magenta7313226
Newbie Caller
6 years ago

Unable to Activate Virtual Mastercard

I received my text message with my Virtual Mastercard number.  I am unable to access the balance, but I couldn't remember if I actually activated.  I can neither activate it nor check the balance - I keep getting an error that it's invalid.

Please help!

Thanks

  • Hi Mike.  I hadn't checked wirecard since I originally wrote this.  Today it appears to be working!

    Thank you for getting back to me and have a great weekend!

  • Are you going to the prepaid Mastercard website to activate it and if so, what's the error you're getting if any?

  • Hi Mike.  I hadn't checked wirecard since I originally wrote this.  Today it appears to be working!

    Thank you for getting back to me and have a great weekend!

  • Awesome! I'm glad it's working! Thanks for coming back to let us know.

  • What site do you go to to activate your master card take me to that site to activate my card please

  • TexNoy's avatar
    TexNoy
    Network Novice

    i got a text that my virtual card is ready, but when i click the link it sends me to a generic welcome to TMobile page and instructions on how to switch.   I need instructions on how to get the virtual card and how to use it.

  • Kblaik's avatar
    Kblaik
    Network Novice

    I have a similar problem. I got the link and tried to put in my wallet but it would not add. I’ve deleted the link and don’t know how to access the virtual card. Anybody have a suggestion.