theft of personal data

Ben ChildFund wrote:

Thanks for the link.  For some reason it is not visible anywhere when I log on to my T-Mobile account.  Even a search using terms like “customer data stolen” and “data breach” came up with nothing.  Probably just bad site design.  Also in the newspaper articles I read T-Mobile officials were quoted saying that they were contacting the customers whose data was affected.  Since I haven’t received any message from them does that mean I was one of the lucky ones, not part of the breach? Besides venting, part of the reason for this post was to see if any other customers had heard from them directly.  

yeah their site is a bit odd when it comes to stuff like this..

an add on for those wanting to jump to another carrier..att was just hit a couple days ago with the same thing..

Now I have gotten that same text message below, came late Friday evening.  I wonder if someone is monitoring the posts here.

Just got the text tonight as well. Tried calling many times but NA. Account protection online is NA too.  Stopped by the shop but no one there was helpful either. Changed my PW. Any other tips?

I happen to call customer service to inform them of a change to my account. And to my surprise, the information had already been changed. Not by me. Cannot wait to get the return call! I just found out about the data breach by scrolling thru the app. Horrible customer service. How do you know if the hackers have my information and what is T-Mobile doing for their customers?

I received a text message, immediately went to my t-mobile app to change my password and alas was unable to do so as the app consistently “timed out”. Over 24 hours since receiving the message, I resorted to the web to change my info. Going back to another carrier 

Ben ChildFund wrote:

Thanks for the link.  For some reason it is not visible anywhere when I log on to my T-Mobile account.  Even a search using terms like “customer data stolen” and “data breach” came up with nothing.  Probably just bad site design.  Also in the newspaper articles I read T-Mobile officials were quoted saying that they were contacting the customers whose data was affected.  Since I haven’t received any message from them does that mean I was one of the lucky ones, not part of the breach? Besides venting, part of the reason for this post was to see if any other customers had heard from them directly.  

I've not heard a peep. Just read it in the news 20 minutes ago. Grrr.

fireguy_6364 wrote:

Ben ChildFund wrote:

Has anyone heard anything from T-Mobile about the massive security breach - due to the company’s extreme carelessness - causing theft of customers’ data? I have learned about this only from news media reports, not from the company itself despite my being a customer of theirs for the past 6 years.  I was really surprised that even when logging onto my T-Mobile account online, the website has absolutely no reference to this incident let alone any advice on what customers should do.  Is there any way to determine whether I am one of the 40 million customers whose data was stolen? Besides changing my account PIN and password which I already did (due to advice given in newspaper articles, nothing from T-Mobile itself), what else can I do to keep safe? 

you mean this?

https://www.t-mobile.com/brand/data-breach-2021

Thanks for this link. I never received any notification either nor any announcement when I logged in to my account just minutes before reading this string, and was pretty annoyed too. Still super annoyed but at least the protective services they offer through the link you shared are simple to activate.

i just got a text telling me i on the list.  oh well shit happens - i wasn’t aware of the past instances though

i agree they should have on their site but they probably don’t want to scare away potential new customers so they did it this way.  good luck opening a credit account under my info at this point anyway.  it would have been nice for people logging in to the site to tell them what happened instead of a separate site which made me suspicious - its not clear if they are giving scam guard premium for free or if it is just the basic version - would like to know 

I haven’t heard from a human about this but I was proactively texted by them to be informed that my account was among the affected.

Ironically I received this SMS was I was researching the latest news about this data breach. (This is the 5th one in 3 years btw, reason enough to kick t-mo to the curb and seek alternatives.)

T-Mobile has determined that unauthorized access to some of your information, or others on your account, has occurred, like name, address, phone number and DOB. Importantly, we have NO information that indicates your SSN, personal financial or payment information, credit/debit card information, account numbers, or account passwords were accessed. We take the protection of our customers seriously. Learn more about practices that keep your account secure and general recommendations for protecting yourself: t-mo.co/Protect

Most current information from them about the breach I think is here:

https://www.t-mobile.com/news/network/additional-information-regarding-2021-cyberattack-investigation

Thanks for the link.  For some reason it is not visible anywhere when I log on to my T-Mobile account.  Even a search using terms like “customer data stolen” and “data breach” came up with nothing.  Probably just bad site design.  Also in the newspaper articles I read T-Mobile officials were quoted saying that they were contacting the customers whose data was affected.  Since I haven’t received any message from them does that mean I was one of the lucky ones, not part of the breach? Besides venting, part of the reason for this post was to see if any other customers had heard from them directly.