Forum Discussion
T-Mobile lost my phone Trade-In
Note to self... do NOT mail in the trade-In phone. Received an email in January letting me know they had received it, but then it was obviously abducted by aliens because it's nowhere to be found. Now, In June, the full charge for the new phone is quietly being put on my bill. No correspondence or anything. Now when I call, they claim that they never received it and I should call UPS... total frustration at this point...
This same thing is happening to me now. Did you ever have luck with a resolution? I tried calling customer care and they don't even understand what I'm saying.
I'm still in the middle of it. The last guy told me to send a mailed letter or fax to their customer service team that deals with this sort of thing. How archaic... mail or fax... It feels like a dead-letter office where no one actually reads anything. I had been dreading writing tge letter but just sent it on Monday and faxed it for free using an app to fax photos. So I sent it both ways but I have very little confidence. I'll try to keep you posted.
I am having same exact issue and have been use 100 hours to call and spoke to Philippine support since 6 months. I will going to take them in small business court. Now I got frustrated and want them to pay my hours of frustration. I’m a business customer. I feel your pain.
Please keep me posted if you have any success. Good luck to you.
