Forum Discussion
T-Mobile lost my phone Trade-In
Note to self... do NOT mail in the trade-In phone. Received an email in January letting me know they had received it, but then it was obviously abducted by aliens because it's nowhere to be found. Now, In June, the full charge for the new phone is quietly being put on my bill. No correspondence or anything. Now when I call, they claim that they never received it and I should call UPS... total frustration at this point...
I am having same exact issue and have been use 100 hours to call and spoke to Philippine support since 6 months. I will going to take them in small business court. Now I got frustrated and want them to pay my hours of frustration. I’m a business customer. I feel your pain.
