Forum Discussion
T Mobile is Terrible!!!! I was scammed, they know it, but won't fix it.
I have been a customer of T Mobile for 10 years! I recently tried to add another line and called in to my business representative. He told me someone new was now covering my account and said they would be contacting me.
The new person called me and said since you've been a customer for 10 years I can not only add a line but can upgrade all your phones and even give you 2 free i-watches. He said the Only thing I would have to pay would be the tax on the new phones. He also said my bill would only go up by $25 a month with the new line and this would not extend my contract in anyway but it is a new promotion for existing customers....
So he sent me 3 phones, and watches. I got my bill and it was 3X more than my previous monthly bill. I tried to call him and got voicemail over and over. He never would return my calls. Now his # is disconnected. I never did hear back from him.
I called T mobile to see what was going on and apparently he added 8 lines to my account. Which I obviously did not agree to. They said they will escalate it to their "fraud department" and will have me an answer soon. I didn't hear back for a week so I called back. I had to repeat the exact story again. The person once again said they will contact me but not to callback in because they have to listen to the recording of every interaction and me calling back would delay the resolution. I told them I am not paying my bill until this is resolved and they agreed that I didn't have to until it was fixed.
3 days later my service was shut off due to lack of payment. I received a text notice from a collection dept. I called back in and once again repeated the story because they acted as if they was my first call. They once again said not to call back in so I didn't for 2 more weeks and once again my service was disconnected!
I have been on the phone with them 11 times and its been several months now. They have disconnected my phone service 5 times now and every time I call in they say it wont be disconnected again. Once was when I was out of the country. They disconnected my service while I was out of the country leaving me with no phone. I went to the local store and they re-documented everything and sent several emails. They also informed me that the rep who signed me up charged me full price for all the phones, lines, and even added some tablet lines and I don't even have any tablets! They could see I haven't used the 5 extra lines and said the whole thing looked very strange.
You'd think this would be an easy fix but I cannot begin to explain the run around I have had trying to work with them. I even offered to bring in all phones and the watches and give them all back if they would cancel my service and they have not agreed to it and apparently I have to wait to see what will happen after the 3 month long, so far, fraud investigation. It is looking like I need to hire an attorney just to reason with them or this will never be resolved. Not sure what else to do.
All my phones are currently shut off. Now when I call customer service and type in my # it goes straight to a line that says I need to pay a minimum $1300 to restore my service. And I cannot get it to transfer to anyone live. It is a nightmare.
If your considering switching to T-Mobile DON'T DO IT! No other provider could possibly be this unresponsive, dishonest, and hard to deal with. T mobile is awful.
I was recently mugged by a lying T-Mobile supervisor named Mike who promised to process a replacement T-Mobile SyncUp Tracker 2 device in exchange for a sunsetted T-Mobile SyncUp Tracker first generation device that no longer works on the T-Mobile network or with the T-Life application. The supervisor confirmed the shipping address associated with my T-Mobile account and informed me the order would arrived in a few days. When I received no T-Mobile order number or tracking number for the order I become suspicious. I spoke to another T-Mobile representative who confirmed the order was never processed. I filed a complaint against Mike the supervisor. Many days later Mike telephoned me to apologize, claiming he was admitted into the hospital before being able to process my order. Mike said he was ready to make amends by providing me with the replacement SyncUp Tracker. He said he would have to charge my card the full amount plus tax and an activation fee but would credit my card back the entire amount immediately. I told Mike I would only place the order if the original payment method, not my T-Mobile account, was credited the full amount. Mike agreed. As soon as I ended my phone call with Mike I knew he lied to me again. My credit card was charged but not one penny was ever credited back to the credit card used for the transaction. Thankfully, the buyer's remorse protection will provide me with a full refund if no one from T-Mobile honor's their colleague Mike's promise. As a token of my gratitude and loyalty to T-Miserable, I will be filing a second formal complaint against Mike. T-Mobile has the recording of my phone conversation with Mike if they require substantiated proof.
Yup yup yup. Ive known enough people in the cellphone industry to be scammers, they probably said whatever to get you excited and sell you a bunch of stuff giving you the wrong price to begin with so that they can get COMMISSION. Late stage capitalism is a DEMON, and people are doing WHATEVER they can to make a buck! Be careful out here!
T-Mobile's astute C-Suite clucks have successfully plummeted T-Mobile's already sordid reputation to levels on par with some of the worst customer oriented corporations such as AT&T and Xfinity. Congratulations to T-Awful. Quality is job none!
They are horrible, I have a line on service that they didnt up date a freaking S8 and that was turned off 3 years ago now the phone that I actually have is messed up and they keep saying its not on the account of course not you didnt update the phone and we been paying for insurance and now cant use it. I am at my wits ends! I totally dislike T-Mobile, so much better when it was Sprint and we been with Sprint/Tmobile for 20 years and this is how they treat long time customers. So sad!
