Forum Discussion
T-Mobile has forgotten us...
I am a T-Mobile customer for 25 years! As far as a phone carrier, I only know T-Mobile, as well as many of my friends and family who signed with T-Mobile on my recommendation. Today I apologize to them.
I have enjoyed watching them grow and feeling like I've been a part of that. I've been proud to share that I am a T-Mobile customer for such a long time. I am extremely loyal to those that are loyal to me. I've been at the same job for 25 years, I've been married to my high school sweetheart for 33 years. I don't easily make changes in my life when loyalty is shared.
Deep down, for a decade or more, I felt this company may outgrow our loyalty some day. Turns out that day is today, March 13th, 2025.
I spoke with representatives a couple times today in hopes we could work something out. It turns out that we can't. Unless I change my One Military plan that I proudly signed up for many, many years ago, and go to a new plan that has virtually no protection from additional price increases.
As a customer I did my part. I referred them countless times. I've added additional lines, I've added a service for my watch, and I've been a T-Mobile internet customer since the day it was available in my area. I also ALWAYS paid my bills, and paid them on time. I also purchased my phones through T-Mobile and paid for the additional insurance protection. I honestly couldn't do much more as a customer. I was loyal.
I am currently debating my options, which are simple. Pay the additional price increase on 7 lines, 3 of which I no longer need, or I can cancel the 3 extra lines, forfeit my Military plan, and be vulnerable to their next (of many) price hikes. I may select option 3. Cancel everything, and bash them and their disloyalty and their contract breach for the next 25 years!
I can do what many others do, just move from company to company, accepting "buyouts" and promotions for new phones. I'll always have a new phone and I'll be doing what Tobile apparently WANTS us to do.
I have some serious thinking to do...
..much as i just mentioned in my post, ironically tmobile hasnt really been in the US for that long. you were probably part of the Sprint buy out.
I’m on the same boat. Still in tho. I’ve gotten a big over 200 comrades to file complaints with FTC FCC and BBB what they are doing is illegal. A customer rep on phone let it slip that if I didn’t switch plans I would see the increase anyways but my phone wouldn’t work as well or my data. Mind you I have the newest iPhones on my lines.
Forcing people to change or charge more for changes we don’t want or need it bad and illegal business practice. I recommend you do the same and share on social medias like I did. I’ve not received promises they will resolve issues but I know I’m not only one. We gotta remember the customer has the power. Make sure you are heard and you make others be heard. The more FCC FTC and BBB hear they will look into it and fine if found to be doing this illegally.they forgot who is their customer they really suck
