Forum Discussion

TMM's avatar
TMM
Network Novice
2 years ago

T-Mobile Account with No Active Services (Chicken meets Egg)

I cancelled my T-Mobile services as I was stuck abroad when the pandemic travel restrictions were in effect. I am now soon to return to the US but I can’t login to my account without linking a T-Mobile phone number. I don’t currently have a T-Mobile phone number but I am attempting to reactivate.

Does anyone know how to bypass this without creating an all new account? I prefer having all my subscriptions on the same email address.

  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago

    You have to create a new account.  You should be able to create a new account with the same e-mail address.