Scammed by T-mobile

I had two perfectly good iPhone 14 Pros and was convinced to trade them in for two iPhone 16 Pros under T-Mobile’s so-called promotion. I was promised $380 fair market value per phone plus monthly bill credits.

T-Mobile sent me a Ship Kit with their own prepaid label to return my phones via UPS. I followed their exact instructions. Now, three months later? No credits. No fair market value. Nothing.

I call customer service, and they have no record of ever receiving my phones. THE LABEL THEY PROVIDED—THEIR OWN SHIPPING LABEL—AND THEY HAVE NO RECORD OF IT?!? Now they’re trying to blame me for not keeping the tracking number? Are you kidding me?!

So let’s break this down: T-Mobile convinced me to trade in my phones under false promises, took my devices, "lost" them, and now I’m stuck paying full price for phones I never even needed. This is a scam, plain and simple. And their customer service? Completely useless.

I have never felt this betrayed by a company in my life. Do yourself a favor—go somewhere else for your phone needs. T-Mobile will not take care of you. Keep every receipt, track every package, because once they "lose" something, it’s on YOU.