Forum Discussion

AmC's avatar
AmC
Newbie Caller
2 years ago

Scammed By Assurant

So I have the assurant 360 protection and just got my device replaced. As part of the protection, I returned my damaged device a day after I received the replacement. Inside the package was the enclosed first-class mail prepaid, where I followed all the provided directions to mail back my old phone. The adress on the package was to Pine Bluff AR, 7160 which I assumed was the assurant warehouse adress. Now 10 days later, the package was actually delivered to some random house instead of the warehouse even thought this WAS THE LABEL ON THE  PACKAGING ASSURANT HAD GIVEN ME TO SEND OUT. The tracking number they said was on the package was not actually the one I received. when contacting usps, they give me a completely different tracking number for the package.

It's ridiculous, assurant tells me to contact USPS  and try to retrieve the package. HOW is that even possible when USPS already delivered it to the adress they gave me. It's like assurant gave me the incorrect on purpose so they can charge me for my new phone. Absolutely BS. I am going to keep disputing this issue and file a lawsuit if I have to.

  • brandee_holbron's avatar
    brandee_holbron
    Transmission Trainee
    8 months ago
    AmC wrote:

    So I have the assurant 360 protection and just got my device replaced. As part of the protection, I returned my damaged device a day after I received the replacement. Inside the package was the enclosed first-class mail prepaid, where I followed all the provided directions to mail back my old phone. The adress on the package was to Pine Bluff AR, 7160 which I assumed was the assurant warehouse adress. Now 10 days later, the package was actually delivered to some random house instead of the warehouse even thought this WAS THE LABEL ON THE  PACKAGING ASSURANT HAD GIVEN ME TO SEND OUT. The tracking number they said was on the package was not actually the one I received. when contacting usps, they give me a completely different tracking number for the package.

    It's ridiculous, assurant tells me to contact USPS  and try to retrieve the package. HOW is that even possible when USPS already delivered it to the adress they gave me. It's like assurant gave me the incorrect on purpose so they can charge me for my new phone. Absolutely BS. I am going to keep disputing this issue and file a lawsuit if I have to.

    Im dealing with the same issue we need to make a move let me know if you get any more information so we can stop this from happening