Forum Discussion

  • Vinevar's avatar
    Vinevar
    Network Novice

    Very poor customer service over the phone on Jan 23, 2025. For a simple question, I called the 800 number. The recording stated it would be an hour-long wait and allowed me to call back to the number I called. In the meantime, I called a local store, and he was very polite and solved my concerns. Lo and behold, T-Mobile returned my call, and since I got the problem solved, I did not pick up the phone at first. T-Mobile called back again. I told the rep. I contacted the local store and clarified my concern. She would not let me go. She said that for her to document, she needed my name, my social security number, and my son's social security number. I gave it all! Yet, she confused me more since she did not know what she was talking about herself. She wasted my 30 minutes. When I told my son what happened to me with T Mobile, he asked why I didn't hang up on her. My courtesy did not allow that. I wish T-Mobile had knowledgeable and courteous staff to speak with paying customers.

  • Agreed, there is a better solution out there!! This is like being in an abusive business relationship! I cannot with T-Mobile one more season!! They are doing nothing towards customer retention, NOT ONE THING and worse; the poor or rather, non existent customer service makes it intolerable. To top it all off, on the rare occasions an actual T-Mobile employee has graced me with their presence, they have been so rude I truly was at a loss. 

  • TAIU's avatar
    TAIU
    Newbie Caller

    Unbelievably poor service. On the line for more than 1 hour! I am not giving up until I scream at these dullards and cancel my account. These people suck badly!

  • gramps28's avatar
    gramps28
    Router Royalty

    Try using messenger on one of Tmobiles social media accounts like Facebook or Twitter.