Forum Discussion
magenta6730844
7 years agoNewbie Caller
Phones not working
I can't make or receive call telling me I'm being redirected to T-mobile. Why? My bill isn't not behind. We can't connect to anything and own Tmobile account isn't telling me anything.
tmo_chris
7 years agoSpectrum Specialist
Hey there! If your calls are being routed to our care folks right away, this is a sign that the account is past due. When you speak with our care folks, what do they say about your account?