Forum Discussion

LizPop's avatar
LizPop
Newbie Caller
2 years ago

Not receiving bill payment notifications via email

I have bill payment notification set up for email but I’m not receiving any email from TMobile.  No spam either.  BUT I have also opted out of all marketing emails.  Are the two related? Must I opt-in for marketing emails in order to get bill payment notifications via email?

billing
notifications
  • syaoran's avatar
    syaoran
    Transmission Titan
    2 years ago

    Usually bill payment notifications are sent to the PAH's line via text.

  • Bow-Wow's avatar
    Bow-Wow
    Newbie Caller
    2 years ago

    I just noticed I have this same issue.  I haven’t received any bill payment emails since December of last year.