Forum Discussion
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details:
Please call us or visit a store to complete your order.
Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.
I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
- the1nonlyNewbie Caller
Akshat wrote:
Everytime I try to place an order on the website, I get this message after entering payment and shipping details:
Please call us or visit a store to complete your order.
Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.
I don’t want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
I’m having this issue, when I called they said I should just place it over the phone and when I did that the order did not go through and they blamed my bank, called bank there’s is no issue. Tried again, they said I have to go to a store. This should not be this difficult, I just want to buy online. Did you ever figure out what happened?
- gramps28Router Royalty
If you're close to a Best Buy go there to upgrade, it's usually cheaper and no upgrade fees and you can still pay with EIP on your Tmobile account.
- AkshatNewbie Caller
I get that the reason is stated there, but when I ask customer care about why my identity cannot be verified and what can be done to get rid of this error everytime, they don't have any answer. They always say everything on the account looks good.
- Ric221Bandwidth Buddy
Akshat wrote:
Please call us or visit a store to complete your order.
Your security is important to us. Unfortunately, we weren't able to verify your identity and can't complete your order online. Our award-winning Mobile Experts are ready to assist you. Please call us or visit a store to continue.
Their reason is clearly stated here.
Today Is The Tomorrow That You Worried About Yesterday
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