Forum Discussion

Olli2709's avatar
Olli2709
Newbie Caller
14 days ago

Need Help with my "Pay as you go plan"

Hello. I'm writing from Germany, so please excuse any mistakes. I've had a $3 "pay as you go" plan for my trips to the US for a long time (since 2013/2014). I regularly top it up with $10 every three months and now have $222.66 in credit. If I understand correctly, this plan is now expiring, but I don't want to switch to a monthly plan. What happens if I don't switch? Will my balance expire? Can I cancel, and if so, what happens to my balance? I read about "Gold status," but how do I know if I have it? I would be very grateful if someone could explain what I need to do.

Thank you, Olli.

  • Olli2709's avatar
    Olli2709
    Newbie Caller

    Is there no way to do it without a plan? So, you only pay for MB used, calls, etc. based on usage? We have something like that. If I book a plan now, the cheapest one is $10/month (+ taxes & fees), whatever that means.And what happens if I don't book anything? My SIM card expires, and so does the balance?

  • gramps28's avatar
    gramps28
    Router Royalty

    Unfortunately prepaid funds are non refundable so you will need to change it to another prepaid plan.