Forum Discussion
Mysterious cellular data usage in early morning
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. When the device is unplugged it continues to show data usage at 6:30 am when 1. nobody is in the office as this is a business hotspot and 2. the device has been turned off. Customer services has been a nightmare. They insist that we used our data and that we can upgrade. We have upgraded despite knowing that we aren't using the data, but I refuse to continue the upgrade as the data usage is not us. Tmobile needs to look into this because it's ridiculous.
Date (Pacific),Usage,Service,Type
01/13/2024 12:00 AM,105.4400 MB,--,Mobile Internet
01/12/2024 12:12 AM,144.8000 MB,--,Mobile Internet
01/11/2024 01:05 AM,93.0300 MB,--,Mobile Internet
01/10/2024 01:01 AM,120.2700 MB,--,Mobile Internet
01/09/2024 01:46 AM,123.4500 MB,--,Mobile Internet
01/08/2024 12:46 AM,137.3600 MB,--,Mobile Internet
01/07/2024 12:29 AM,277.2600 MB,--,Mobile Internet
01/06/2024 01:10 AM,176.3200 MB,--,Mobile Internet
01/05/2024 12:07 AM,142.2000 MB,--,Mobile Internet
01/04/2024 01:27 AM,141.3400 MB,--,Mobile Internet
01/03/2024 01:32 AM,86.2400 MB,--,Mobile Internet
01/02/2024 12:26 AM,87.5300 MB,--,Mobile Internet
01/01/2024 01:37 AM,157.6500 MB,--,Mobile Internet
12/31/2023 12:33 AM,120.1200 MB,--,Mobile Internet
12/30/2023 01:23 AM,82.3600 MB,--,Mobile Internet
12/29/2023 01:28 AM,123.0600 MB,--,Mobile Internet
12/28/2023 12:48 AM,72.1900 MB,--,Mobile Internet
12/27/2023 01:29 AM,116.7000 MB,--,Mobile Internet
12/26/2023 12:22 AM,115.4300 MB,--,Mobile Internet
12/25/2023 12:29 AM,166.9800 MB,--,Mobile Internet
12/24/2023 12:16 AM,1356.0601 MB,--,Mobile Internet
12/23/2023 12:51 AM,163.4500 MB,--,Mobile Internet
12/22/2023 12:16 AM,108.5400 MB,--,Mobile Internet
12/21/2023 12:39 AM,115.1600 MB,--,Mobile Internet
12/20/2023 12:16 AM,137.9400 MB,--,Mobile Internet
12/19/2023 12:13 AM,167.5800 MB,--,Mobile Internet
12/18/2023 03:52 AM,46.0400 MB,--,Mobile Internet
12/17/2023 12:43 AM,0.1800 MB,--,Mobile Internet
12/16/2023 12:43 AM,0.2100 MB,--,Mobile Internet
12/15/2023 12:02 AM,0.6800 MB,--,Mobile Internet
12/14/2023 02:02 AM,0.0900 MB,--,Mobile Internet
WHY???htchang wrote:
It turned out that it was not a T-Mobile problem but my iPhone setting problem.
To avoid those unnecessary internet access from iPhone, you should do:
Settings->Cellular->Cellular Data Options->Data Mode->Low Data Mode.
Default setting of the data mode, “standard” allows the IPhone to access the celluar network to do some kind of bookkeeping functions.
”Low data mode” blocks it.
Thank you! I appreciate your response!
It turned out that it was not a T-Mobile problem but my iPhone setting problem.
To avoid those unnecessary internet access from iPhone, you should do:
Settings->Cellular->Cellular Data Options->Data Mode->Low Data Mode.
Default setting of the data mode, “standard” allows the IPhone to access the celluar network to do some kind of bookkeeping functions.
”Low data mode” blocks it.
I was just looking into my daughters usage and it is doing this exact same thing as what TNorth posted above! And a lot of times the access is exactly 1 or 2 hours apart, to the minute, and over a 24 hour period like clockwork! I’m super glad I decided to research this on my own before confronting my daughter about it. That conversation could/would have gone so bad on so many levels! Wow.
I have the same problem.
I called t-mobile support but no one could answer during months long weekly conversations.
Even more, I also see a big discrepancy in data usage reports in t-mobile app in my iphone.
“Usage->Data” and “Usage->Check usage details” report different usages.
“Check usage details” reports a lot more data usage along with a lot of suspicious internet access activities even I put my phone under WiFi network.
It appears that iPhone’s “Settings->cellular usage” matches with the t-mobile apps’ “Usage->Data”.
It affects my old grand fathered kickback rebate.
I am noticing this as well with my new Inseego 5G Mifi 2000 hotspot. The device is turned off between 8 p.m. and 7 am, yet for the past 3 days - since it was first activated, there are usages for the times it is off:
10/20/2021,05:59 AM Internet Access 119.1162 MB
10/20/2021,03:59 AM Internet Access 115.6943 MB
10/21/2021,06:46 AM Internet Access 4.247 MB
10/21/2021,06:43 AM Internet Access 3.0634 MB
10/22/2021,06:48 AM Internet Access 25.624 MB
10/22/2021,05:07 AM Internet Access 579.7646 MB (YIKES!!)
10/23/2021,03:58 AM Internet Access 126.414 MB
And it actually shows usage BEFORE that device was even delivered to me on 10/19/2021 at 11:58 AM - it wasn’t even turned ON till after 12 noon that day:
10/19/2021,11:28 AM Internet Access 82.1406 MB
10/19/2021,10:35 AM Internet Access 75.4375 MB
10/19/2021,09:58 AM Internet Access 18.5195 MB
10/19/2021,09:37 AM Internet Access 18.4746 MB
Would anyone know why this is happening or how to fix it or who to call? This seems very suspicious to me. My old device - a Franklin R910 on Sprint has NO usage when the device is off!
I seem to be having this same problem. Last night I turned off my Samsung 5G Flip at about 9:00pm then turned it back on today at about 6:00am. My account shows useage just after 3am. How can this happen? Is this from T-Mobile being hacked?
i noticed this problem also, in my tmobile family plan, my data usage records show me that i used some data in the early morning, after i dig into it, I think that the recording time is actually misleading, the total data usage matches up with my iphone's cellar data usage statistics, so just the time isn't correctly, I believe tmobile's only shows summary for each day when you look into any billing periods that before your current one, if you take a look at the current billing period's data usage, there are more granular data, so I think the data is summarized but given a misleading timestamp in the historical report.
I will tell you from what I have noticed is that they go off of PST. So the times would be off but they supposedly were supposed to do something when I was going over every month to no avail. They can’t seem to tell you where data is coming from. Mine would even use service in dead zones. Couldn’t explain that either. i would like them to seriously look into it as well
I would recommend contacting us again when you have a chance. Our tech support folks will be able to look at your account and see what device you are using exactly and get you the steps to fully reset the device.
