Forum Discussion

Catechuman's avatar
Catechuman
Newbie Caller
3 years ago

MLB.tv Not getting past redemption is in progress

Launched T-Mobile Tuesdays and clicked on Free season of MLB.TV

Clicked on Redeem

Browser launches and it just stays on “Your redemption is in progress...”

  • Ric221's avatar
    Ric221
    Bandwidth Buddy

    are you attempting to redeem on your phone? if so, try using a different way to redeem your code. i used my laptop to redeem mine as the wording is easier to see. see if you can get it done that way.

  • if i send the redemption URL to the computer I get invalid code

  • Ric221's avatar
    Ric221
    Bandwidth Buddy

    log in to your T-Mobile account. see if you can access it from there.

  • Dbyd's avatar
    Dbyd
    Newbie Caller

    I can get it on my phone but not the Roku. Anyone else having this problem?  It worked last year

  • Geeman1's avatar
    Geeman1
    Newbie Caller

    Tried to redeem first thing this morning. 9 hours later it is still in “Your redemption is in progress...” Tried numerous alternatives. On my laptop through my account. On my pc through the email T-Mobile sent. Those both reference me back to the app. No joy here so far.

  • Charmer51's avatar
    Charmer51
    Network Novice

         I received the offer from a T-mobile Tuesday notification and downloaded the MLB app then jumped back on the T-Mobile app and hit redeem,  I would try the steps again to see if you can redeem the offer,  If that don’t work chat with a T-mobile rep.