Forum Discussion

Amato's avatar
Amato
Roaming Rookie
5 months ago

Missing calls and texts in or out from my T-Mobile usage and phone records reports...

I have a problem with T-Mobile not having accurate phone records and showing inbound or outbound calls to include text messages. I can’t locate certain calls coming in or made to include text message...
Amato's avatar
Amato
Roaming Rookie
5 months ago

I didn’t see any responses, so let me ask the same question again… from my original post 4 days ago, and I see 49 reviews, is any T-Mobile customer(s) having the same problem as I outlined on usage details not being reported on any data reports? Not specific to Sumner County, TN, but anywhere in Tennessee possibly. I’m trying to figure out, is this localized, regionally or just a T-Mobile problem, and them not reporting usage details in general.

Thanks again!

Lmac's avatar
Lmac
Roaming Rookie
2 months ago

I am having the same issue. 

  • Amato's avatar
    Amato
    Roaming Rookie
    2 months ago

    Lmac, thanks for the response and this issue of no usage details for incoming, outgoing calls or text message show on the T-Mobile usage reports. Can you describe the problem you are having in more detail?

    Thanks

    • Lmac's avatar
      Lmac
      Roaming Rookie
      2 months ago

      The “Messages” usage log in the T-Mobile app does not reflect the actual usage activity. In fact, most of the actual text usage is missing from the T-Mobile log. This just began about 3 months ago. 

      • Amato's avatar
        Amato
        Roaming Rookie
        2 months ago

        Lmac, thanks again for the response, but so I'm clear... be specific... are incoming, outcalls and text messages missing and or not showing on T-Mobile usage reports? T-Mobile app or the actual T-Mobile website application?

        Appreciate the information...