locked out of T-Mobile experience forum account

TruGuido wrote:

Good luck @Luljeta H I've been trying to get in for almost 3 months now 😔

I can’t even log in so what do I do lol 😂 

Good luck @Luljeta H I've been trying to get in for almost 3 months now 😔

@HeavenM Hey there! I hope you can help me I was searching on how to solve my issue with Logging in to my Tmobile Forum. I recieved an invite in January but the link would take me to a login page and I’ve been trying to login but it says I’m not registered. I’m confused and would appreciate any help I can get. Thanks! 

Hi @TruGuido I will ask the team when you should expect someone to reach out. I am sorry that you haven’t heard anything yet, but I will do my best to get you connected with someone as soon as possible. 

Thanks for hanging in there with me while I make the connection. 

Hi @HeavenM would you be able to find out when someone would be reaching out to me? I haven't heard anything yet.

That's great. Thank you @HeavenM I will definitely follow up after I hear from them.

Happy Monday @TruGuido I got confirmation that someone should be reaching out to you to get your account resolved. We would love to know how it goes. :) 

Awesome! I sent a message to that team. I will let you know as soon as I hear back, but I expect it might take a day or two. I got your back and appreciate your patience. 😁

Hi @HeavenM  Yes I am. Thank you for the assist!

Hello @TruGuido Let me reach out to the team for you so they can help get you back in so you can redeem your rewards. Are you using the same email address here on Community as you do with that forum?