Forum Discussion
Legacy account balance wrong
I've got a legacy account for my emergency phone @ 10cents a minute.
My balance is $44,my minutes available show 225.Do the math.
Thanks Alan,
I am very sorry for the confusion here. Since we do not have access to your account here on a public community forum, I was not able to see what specific legacy plan you were on. From what Maddie said, it looks like you are on the really old plan and that plan does have different per minute rates based on the amount you refill.
To get $0.10/minute rates, we would need to get you on the other plan that she was talking about. It is $3/month but that $3 gives you 30 units (either minutes or messages) and additional calls/messages are $0.10/min. On this plan, everything is essentially $0.10/min but you are charged the $3 monthly and given the 30 units for that month.
Yes but I don't see a Facebook or Twitter link
On Monday, October 22, 2018, 2:23:48 PM EDT, tmo_chris <no-reply@t-mobile.com> wrote:
#yiv6875454823 * #yiv6875454823 a #yiv6875454823 body {font-family:Helvetica, Arial, sans-serif;}#yiv6875454823 #yiv6875454823 h1, #yiv6875454823 h2, #yiv6875454823 h3, #yiv6875454823 h4, #yiv6875454823 h5, #yiv6875454823 h6, #yiv6875454823 p, #yiv6875454823 hr {}#yiv6875454823 .yiv6875454823button td {}
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T-Mobile Support
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Legacy account balance wrong
reply from tmo_chris in Account & services - View the full discussion
Your messages are coming through, I am just editing the personal information out of them as this is a public forum. Did you see my last reply?
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Your messages are coming through, I am just editing the personal information out of them as this is a public forum. Did you see my last reply?
I'm having trouble forwarding this old email-trying an attachment instead
I thought I had sent this earlier,but it looks like I hit the wrong button when I sent it,I had to dig it up from my Yahoo history.
Jul 22, 2009 at 12:13 PM
Dear Alan,
Thank you for your refill purchase for T-Mobile phone number . Your transaction was successful. To refill again in the future please log in to your t-mobile.com account. Or you can dial ADD (233) or visit t-zones from your mobile phone.
Did you know that you are eligible to enroll in Auto Refill? With Auto Refill, you can add funds automatically to your prepaid phone or your FlexAccount using your credit card, debit card or checking account. You choose the date, the amount and the frequency, and we will refill your airtime automatically. Once you enroll, we will continue to refill your account and you will never need to worry about refilling again. With each refill your remaining balance will carry over, and enrollment is quick and easy!
Click here to enroll now!
Regards,
T-Mobile Wireless Customer Support.
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So this is indeed a legacy pay as you go account and you more than likely have gold rewards since you have added over $100. The price per minute of this plan is still $0.10/minute. Do you use Facebook or Twitter? If so, please use the links in my signature to message our T-Force team so we can take a closer look at your account to see why the depletion is off.
Chris-this is the oldest info I could find.TY
tmobile@ecustomersupport.comToul 22, 2009 at 12:13 PM
Dear Alan,
Thank you for your refill purchase for T-Mobile phone number . Your transaction was successful. To refill again in the future please log in to your t-mobile.com account. Or you can dial ADD (233) or visit t-zones from your mobile phone.
Did you know that you are eligible to enroll in Auto Refill? With Auto Refill, you can add funds automatically to your prepaid phone or your FlexAccount using your credit card, debit card or checking account. You choose the date, the amount and the frequency, and we will refill your airtime automatically. Once you enroll, we will continue to refill your account and you will never need to worry about refilling again. With each refill your remaining balance will carry over, and enrollment is quick and easy!
Click here to enroll now!
Regards,
T-Mobile Wireless Customer Support.
Chris-It looks like ut was 2006. Thank you
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Is this a pay as you go account? I am having a hard time finding anywhere that the per minute rate changed, it has always been $0.10/min. If this is a pay as you go account, when did you first activate it?
In not so many words-you're trying to bury legacy accounts,which is why you changed the terms from 10 to 19 cents per minute with no acknowledgement or warning. I also don't appreciate using my fellow Vets for PR purposes. Thank you,Alan Larrick
On Friday, October 19, 2018, 10:31:39 AM EDT, tmo_chris <no-reply@t-mobile.com> wrote:
#yiv2773809061 * #yiv2773809061 a #yiv2773809061 body {font-family:Helvetica, Arial, sans-serif;}#yiv2773809061 #yiv2773809061 h1, #yiv2773809061 h2, #yiv2773809061 h3, #yiv2773809061 h4, #yiv2773809061 h5, #yiv2773809061 h6, #yiv2773809061 p, #yiv2773809061 hr {}#yiv2773809061 .yiv2773809061button td {}
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T-Mobile Support
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Legacy account balance wrong
reply from tmo_chris in Account & services - View the full discussion
Hey there! It sounds like you called us about this already. What did our care team folks say when you called?
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Hey there! It sounds like you called us about this already. What did our care team folks say when you called?
