Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be free, and that our monthly bill will be $90. After two days I received my first bill for $135, charging me for the third line. I was sure that it was a mistake, and called to ask T-Mobile to fix it. But I was told that they are “sorry” and that I am “ineligible for the promotion”. I asked to speak with a supervisor that apologized for the “miscommunication” but said that she could not help.
Do other people have an experience of being mislead when joining T-Mobile? If so, did you get it resolve? What’s a good way to deal with this.
Thanks.
I think I am going to leave Team Mobile. I was just on Tik Tok and they show countless videos of people saying over and over again the deal and the price but then it comes to pay and the amount is higher. They used to be the uncompany. They tried making me take a 4th line for a free phone for 3 YEARS. I do not want a “free: 4th line that they will eventually charge me for.
singhway2000 wrote:
Reality of the world:
Individual Employees do not necessarily represent the company as a whole.
People work the system for their benefit and at times even form small groups within a company for shared self benefit.
I have fallen victim to the same issue as others have.
The Big Picture:
Sales associates used company policies to manipulate customers and possibly even their coworkers and falsified promotions in order to get a sale to earn their commissions and then dump the complaints on the customer service department. Customer service are trained to placate customers into waiting a bit longer for their promotions to kick in. A good fraction of the victims, for what ever reason are unable to keep calling back within the 90 days to see if their promotions kicked in or not, after which it is too late to cancel your contract, these victims then get stuck trying to reason with customer service to get their promotions. The sales associates who made the sale wrote no notes about the false promises they made. Customer service tries to investigate if you even qualified for the promotions in the first place and then deny your claims as you did not qualify for the promotions and say that there is nothing they can do...but play the “good guy” routine as they tried to put you into any promotions that were not added, but off course there will be nothing to add as you did not qualify. You are left on the hook because you have signed a contract to now pay and stay with the company for 2 years with no proof of the promotions that you were promised by “unethical” sales persons.
It is even possible this whole strategy was thought up by corporate think tanks and their aim was to trap as many people as they can into the post-90 day window without promotions….
am I close to the truth?
That all makes sense!!
Same thing just happened to me! My first 2 years with t mobile was horrible with my bill not being the same as promised. Then at the 2 year mark i was about to switch away from T-Mobile and they said I could add a 3rd line for free. A month or so later my bill went up to about 65 or 70$. 4 months later I am still arguing with customer service reps who keep promising me one thing, then the next month its back to sky high bill!!!!!!!! VERY FRUSTRATING customer service.
Hello, when I first joined T-mobile I too was promised a free line since none of our phones would work coming over. Months later the free line dropped! Now I want to switch to visible so I called T-mobile and Ralph said he would drop my bill to half it is now to keep me. Then when I have called back (to make sure this promise was showing in their system) they say no rate drop was put in! Seriously looking at another carrier. The lack of an email or a chat and 25 minute wait times on the phone along with LIES is not worth this.
I am going through the same thing right now. I have spent endless hrs on the phone and told to wait 2 months. I call back and they say the problem is fixed and wait another 2 months. It has been 9 months and was told yesterday they were going to give me the 3rd line free that I was promised. All of this after I had called and confirmed before I added the 3rd and 4th line. After I got off the phone they sent a text stating they were not giving me the 3rd line because the promo was too old. OMG it was 9 no old because of them not getting my bill right for 9 months and telling me to wait 2 months each time. I was told this promo was good for as long as I had the same plan. Someone is lying and it is not me. Has anyone had any luck with going to the BBB? They of course do not give you a copy of a contract or what they tell you. I am so frustrated with them and never had a problem when I was with sprint for over 20 years.
My husband and I responded to the promotion where you would get a free Galaxy S-22 if you added a line to your account for $25. We were assured that we qualified and added my son to our account. They told us the bill would look different initially, but then it would settle into the correct amount. It didn’t as we are paying a monthly fee for the phone and a few add-ons that we were told were free. Interesting thing is that when I examined each named line in my account, it showed a device promotion for the phone as a $33.34 monthly credit which is what we are being charged. I think their problem may be a computer issue. I’m taking this information to them. I‘ll let you know.
2 days ago I got off of my business account, and created a personal account with my wife and daughter and myself. I was told that the third line would be free on any of the plans they offered I had chose the essentials and for the three lines of service was supposed to be $90. ? The guy said because the third line is always free here at T-Mobile but today when I got my bill it shows something way different of like 137. 00 and I'm definitely paying more for the third line definitely not free
Joke: How do you know when T-Mobile is lying?
answer: their mouths or fingers one are moving.
sad but true. Everything they have ever told me was a lie. Switch carriers.
Hello all. I am “stunned” that I see this many people having the same issue I am going through right now. We were promissed the same with a 3rd line free. I spend hours on the phone-even calling the corporate number. “Twice” I have had customer service reps agree and fix this. Then the next months bill comes around and there it is AGAIN!!! Being charged for the third line! The sales rep told us 3rd line, wrote it on a piece of paper, and I have even recorded my calls (Of course asked for their permission to record the call), only to see us being charged for that 3rd line!! T-Mobile does not seem to want to correct issues “they” have caused. It is either a bait-and-switch or they have no idea what they are doing. Since we joined in March, I have probably spent about 30-35 hours on the phone, send e-mails, and ON HOLD, trying to get what we were promissed. We are prepared to fight this to the end. Please feel free to reply to any updates or if they actually have corrected it for any of you.
Regards.
Reality of the world:
Individual Employees do not necessarily represent the company as a whole.
People work the system for their benefit and at times even form small groups within a company for shared self benefit.
I have fallen victim to the same issue as others have.
The Big Picture:
Sales associates used company policies to manipulate customers and possibly even their coworkers and falsified promotions in order to get a sale to earn their commissions and then dump the complaints on the customer service department. Customer service are trained to placate customers into waiting a bit longer for their promotions to kick in. A good fraction of the victims, for what ever reason are unable to keep calling back within the 90 days to see if their promotions kicked in or not, after which it is too late to cancel your contract, these victims then get stuck trying to reason with customer service to get their promotions. The sales associates who made the sale wrote no notes about the false promises they made. Customer service tries to investigate if you even qualified for the promotions in the first place and then deny your claims as you did not qualify for the promotions and say that there is nothing they can do...but play the “good guy” routine as they tried to put you into any promotions that were not added, but off course there will be nothing to add as you did not qualify. You are left on the hook because you have signed a contract to now pay and stay with the company for 2 years with no proof of the promotions that you were promised by “unethical” sales persons.
It is even possible this whole strategy was thought up by corporate think tanks and their aim was to trap as many people as they can into the post-90 day window without promotions….
am I close to the truth?
