Forum Discussion
I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the
I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer servi...
Over 25+ communications - with NO LUCK.
I get this message again:
Thank you for contacting T-Mobile. We show no record of the trade in device (IMEI: DM me @tmo_mike_c to help resolve) being received by our warehouse. Please contact Customer Care at 1-800-937-8997 if further assistance is needed.
Sent 2 Iphones XS Max, individually, on pre-printed T-mobile label to deliver to TEXAS- and delivered by UPS back on December 8th, 2020.
Why do this to customers who moved to T-mobile the first time believing that all will be smooth...
