usually you must sign in up top right where it says “My account” and if chat is available it’ll be listed in there..

or contact TMO through Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.

I dont find an option to initiate chat ?? Why ?? 
help me with the steps please.. As I dont have time to call you guys and wait.
Thank you..



Waiting for your response

Nothing to do with “availability”  - I can live chat from my phone with little wait, but not possible at all, ever, from the website.  Guessing it’s cheaper somehow for them to do it through the mobile app than the website so screw the customer!

siliconpi wrote:

Why can't T-mobile _simply_ post the hours the live chat is available? Seems like an unnecessary hassle to make your customers go through..

I think, like the original response says, that they can only offer the service when they have enough staff to answer chat requests. The hours of operation aren’t posted likely because they are actually fluid depending on the available number of reps compared to the actual number of requests. In other words (as was my experience), if they are overloaded, the chat icon will simply disappear.

where it says “Follow T-Mobile” at the very bottom of this page..Facebook or Twitter are two of the contact options.

Hello, FIREGUY-6364!

Thanks for your time and attention! But which one can I talk to ? Which media? Dont you guys have an T-mobile media, to solve my problem?

Sorry, buddy, and thanks again for your support!

are you able to use any of the social media platforms they use listed at the bottom of this page?

Hello, There!!!

Im writing from Brazil, and I cant reach a T-Mobile rep by phone, and a really need to talk to someone who can help me! I line was cancelled! 

How can I get it? What should be done to talk to someone via chat!!!!

Please, could someone help me?

Thanks a lot!!!

Thank you for attention.

Please if you don't have my Order: (Order # 7152674843)   retiring my money ($1238.32)   back, because I didn't receive my order?!! 

Thank you.

Yasin Ismail 

(507)319-2238 

Shipping address

1510 50TH ST NW APT 2

ROCHESTER, MN 55901

• Order received Friday, September 24

  Order received
  Friday, September 24

•  

Absolutely ridiculous that you can’t get support LIVE CHAT, text or email -- from one of the world’s largest cell phone service providers, no less. Call or snail mail are your only options. JFC...