Forum Discussion

piyabole1's avatar
piyabole1
Network Novice
9 years ago

I do not see Live chat on tmobile website?

I would like to chat with customer service via tmobile website. I clicked on contact us and all I see is "chat" but nothing to click on to start a conversation.
  • tmo_lauren's avatar
    tmo_lauren
    9 years ago

    Hey there!

    Great question and thanks for reaching out! The live chat link is only active during live chat hours of operation, and when there is enough availability for a live chat rep! Looking at the Contact Us Page right now, the link appears active as of my posting time! Community-2153

    -Lauren

Dani_Gee's avatar
Dani_Gee
Newbie Caller
5 years ago

Absolutely ridiculous that you can’t get support LIVE CHAT, text or email -- from one of the world’s largest cell phone service providers, no less. Call or snail mail are your only options. JFC...