Forum Discussion

LASomers's avatar
LASomers
Network Novice
3 years ago

I DESERVE BETTER!!!!

If I wanted horrible service and to ever have anyone answer my calls when I needed help I could have stayed with Verizon.  Almost 2 full hours and not one human has picked up the call.  Just holding.  No matter what number I call no one answers.  It's shameful that I pay every month to be ignored and to have my time wasted with no apologies or even a hint of remorse.  Are you that under staffed? Claiming to be all about your customers and then never bothering to answer calls is disgraceful. 

  • Ric221's avatar
    Ric221
    Bandwidth Buddy
    gramps28 wrote:

    I don't call Tmobile support much, the last time I called was last month, I was connected to my team of experts, told him I would like to cancel my sync up tracker, he canceled the service and it only took 5 minutes.

    It must be a hit or miss.

    I also always reach someone when i call

     

             Today Is The Tomorrow You Worried About Yesterday

  • gramps28's avatar
    gramps28
    Router Royalty

    I don't call Tmobile support much, the last time I called was last month, I was connected to my team of experts, told him I would like to cancel my sync up tracker, he canceled the service and it only took 5 minutes.

    It must be a hit or miss.