I absolutely despise T-mobile now.

T-Mobile engages in criminal activity every day in stealing money from people even though they are not providing services. 

As the old saying goes:  The grass is greener on the other side.  Similarly,  the grass grows greener over the septic tank.

Getting a service that both works where you need it, has functional customer service for when you do need it, and doesn't break the bank.  At one time, i had an At&t for life plan...it too had fine print, i.e. new devices required new contract … this was in the early 2000s.  Similarly,  texts were free, until they weren’t.   Texts weren’t initially part of the service plan…. Calling/roaming was.

Shop around.  At&t and Verizon may give new perks, and prepaid may also be an option

There are no words to describe how much I hate TMobile. I had no issues whatsoever all the years I had Sprint. Now there are constantly problems and I want OUT. The details about why I hate them so much don’t need to be repeated because it’s all of the reasons everyone else has already discussed here. I hate it here so much. Where else can I go??  I feel violated. Someone please start a class action. 

I've spent the last year trying to get service at my home outside of Tacoma. Washington period have tried several companies, including T-Mobile t. Mobile was the only one that came close to profit providing Any level of service period

that's not a Compliment

 So yesterday they finally got me. A new phone took my old one. Charged me another $70 for the new phone so now the phone works. However, it does not see my old SD card went into the store with 3 years of photographs on the SD card and the jerk decides to format my. SD card without talking to me about it.   Thank God I backed up the data. I only lost about two weeks worth of photographs including some of my grandchildren 

Being in a corporate store, my only thought is they don't want to keep people going to the store when they have problems next problem. I'm going to embed the phone Not saying where or how, but I'm really getting sick of their garbage.

PeaceRoad wrote:

It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account.  Hopefully there will be no bill because I never had the service. 

Haaaa I bet it doubled 

Jkkbpo wrote:

T-Mobile has been my mobile carrier for over 12 years, and I have been extremely disappointed in the poor customer service that does not care about resolving a problem that involves charging me for a $90 roaming fee, but instead sends me a link to close my account. For them, a loyal customer of 12 years is of no significance. Whenever I speak about T-Mobile's excellent customer service, I do so with great pride, but I must admit that that has changed a long time ago. It is evident that the person who is training these new customer service representatives is not doing a good job. As a result of my interactions with several customer service representatives in the past few weeks, all of them sound frustrated while doing their jobs. There is no welcome or friendly atmosphere in the office. Staff is annoyed when you question apparent charges, and doesn't care if you switch to another service provider. It is important to understand that T-Mobile is not the same company that takes pride in providing great customer service and ensuring their customers are satisfied with their service.

Robot ai has no emotion and doesn't care if u gripe. Its part of the scam.

Completely agree with the OP.  It does not seem like t-mobile tested their wireless routers, and I had the same problem with the disconnects.  Sorry, I work from home, access remote servers, and I must have a stable network connection.  So, that was strike #1.

Strike 2 and 3 was the abysmal performance from 7am-12noon and from 4pm to about 7pm.  Customers using their phones degraded the network performance.  

I didn’t bother with working with support.  Just cancelled it and installed ATT fiber.

T-mobile lied to me. I am a new customer. I compared T-mobile, Verizon, and ATT last month. T-mobile promised me the world. Part of that was a $200 rebate that I should get. Customer service says that I don't qualify for the rebate. I called the store back (Montgomery, Alabama), they said, again, that I would get the $200. Customer service said they would escalate to issue and call me back. They called 9:30 pm and wanted a password, then told me again I would not get the $200 that the store committed. I don't think their right hand knows what their left hand is doing. I definitely know they can't both be right. I'm going back to ATT.

It was probably not unlocked. But good news, the representative at the T-Mobile store was able to help me the next day. I have cancelled the account.  Hopefully there will be no bill because I never had the service. 

The phone you purchased at the store was it unlocked?