Forum Discussion
How to Activate Google Play TMobile Billing Online
I've navigated all over this website and I still cannot find a way to activate the tmobile billing option for Google play for my daughter's number. Can someone please provide me with the link?
- tmo_marissaT-Mobile Employee
Hiya, @magenta2812334ā! Are you able to follow these steps on your daughter's device:
- Open the Google Play Store app.
- Select an app or digital content item.
- Tap the price, then review and Accept permissions to continue.
- Next to the price, tap the Down arrow.
- Tap Payment methods.
- Tap Use T-Mobile US Billing.
- Review and Save your account information.
If you've already completed these steps and are seeing an error message on your daughter's device when she tries to purchase items from the Play Store and selects the carrier billing option, can you let us know what it says? Do you have a WebGuard or Family Allowances on her line by any chance?
- tidbitsSpectrum Specialist
magenta3589883 wrote:
Hello, I'm having this same issue as well. Except when I try to choose charge to my T-Mobile account, it says, "not eligible". I used to be able to charge Google Play Store subscriptions to my account but suddenly I am no longer able to and without explanation.
Thank you
Did you turn on Netflix on Us? If you did then it disables bill to account for the Play Store.
- Jayncali72Newbie Caller
Vuess if you have netflix on us. With tmobile. And or share digits..its o can do. That really lame.. seriously. I mean its my money. I pick and choose who i guve it too or what i buy. No carrier is in control of my money. I am
- magenta3589883Newbie Caller
Hello, I'm having this same issue as well. Except when I try to choose charge to my T-Mobile account, it says, "not eligible". I used to be able to charge Google Play Store subscriptions to my account but suddenly I am no longer able to and without explanation.
Thank you
- joeynnejNewbie Caller
I am having the same issue after changing my account to Military Magenta. I don't have Netflix on us, I tried removing family allowances and then adding a limit. These are the steps i am following 1. Going to Google play account 2. Click on menu(=) 3. Click on payment methods 4. Clicked on use t-mobile us billing. 6. Enable 7. sending account verification text to t-mobile-us 8. Error: you are unable to charge this purchase to your T-mobile account due to settings on your account. Please contact your primary account holder to modify your settings. [OR-DVASA2-02] and [OR-DRPSA2-01]
I'm not purchasing anything I'm just trying to add as payment method. I am also the Primary Account holder. I called customer service and it was temporarily "fixed" worked for me to add as payment method but still unable to make any purchases. My service is horrible now, my phone keeps saying no mobile network when I try to call my husband who's is on the same plan as me. When he tries to call me it goes straight to voice-mail my phone doesn't even ring. I really need help. Also I have the S20 so it can't be a phone issue.
Sorry for the rant. Thanks for any help. I just need some ideas on how to correct this.
- diamondnigjtwolNewbie Caller
I am also having a issue with adding T-Mobile billing to Google play I keep getting this error code
- tmo_marissaT-Mobile Employee
Hey there! I'm sorry to read that the steps didn't work -- I wanted to check in and see if by any chance you have Family Allowances on your account, either individually or because you're participating in Netflix On Us? At this time, carrier billing can't be utilized in conjunction with Family Allowances, which is a standalone service and also a part of the Netflix On Us promo -- so if those things are active on your account, then you'd need to set up a credit or debit card payment method for Play Store purchases.
- Msunique73Newbie Caller
Hello I'm having a problem charging monthly subscriptions to my account. I was able to do it before now I can't. It always shows unavailable
Please help
- JessicaYNewbie Caller
Msunique73 wrote:
Hello I'm having a problem charging monthly subscriptions to my account. I was able to do it before now I can't. It always shows unavailable
Please help
From my understanding, it's because you have Netflix On Us enabled on your line. I was able to charge to my T-Mobile account them all of a sudden a few weeks ago I couldn't. I came here to look and see if I could find out why, and that is the answer I came up with. I don't like it. Just because Netflix On Us is enabled, doesn't mean I shouldn't be able to charge things to my T-Mobile billing account. But it is what it is I guess.
- magenta4094400Newbie Caller
Hello.... im having this same issue. Ive tried the steps listed but the same error appears.
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