Forum Discussion
how do i find my pin number for my account
I need to find my pin number for my account
If you've forgotten your pin, go to a store and have them verify you with a photo ID, then they can call care and they can change your pin.
Login to account - account tab - profile setting - line setting - get request transfer pin - get transfer pin.
Hope this helps
Willerbe wrote:
I can't get to a store because I live to far away from one.
The security pin exists for a reason. Would be pretty pointless if you could easily retrieve it somehow or change it easily. Lesson of the day, don't forget your security pin.
I can't get to a store because I live to far away from one.
Jesjambag wrote:
Unacceptable. I have no time to go to the store. Every other company in the world lets you do this online. T-Mobile refuses to let me use the card I have been using with them for three years. If I I have to go to the store, you better believe I am going to the store of another carrier. You lost a customer, but you don't care.
what exactly does this have to do with the actual topic? do you need help finding your pin somehow?
Jesjambag wrote:
Unacceptable. I have no time to go to the store. Every other company in the world lets you do this online. T-Mobile refuses to let me use the card I have been using with them for three years. If I I have to go to the store, you better believe I am going to the store of another carrier. You lost a customer, but you don't care.
Bye!
I’m happy T-Mobile has this restriction. Less chance of an account being taken over nefariously.
Unacceptable. I have no time to go to the store. Every other company in the world lets you do this online. T-Mobile refuses to let me use the card I have been using with them for three years. If I I have to go to the store, you better believe I am going to the store of another carrier. You lost a customer, but you don't care.
Him_Par wrote:
yes but how that can be done for a cancelled account if they have missed setting it up initially
Once the account is cancelled, it makes things a little more difficult when it comes to changing the pin. You would need to update your account pin in the store after you verify your photo ID. After setting up the new pin number, you can use it to verify over the phone and handle your account from there after that.
Once an account is canceled you lose account access.
yes but how that can be done for a cancelled account if they have missed setting it up initially
If you've forgotten your pin, go to a store and have them verify you with a photo ID, then they can call care and they can change your pin.
No, actually, they can't change your PIN at the store, unless the SIM card is in a phone. If you are using it for a router, like we are doing, you are screwed. They are not allowed to put your SIM in a phone. The T-mobile rep at the store got a blank look on her face, could not compute, said I'd need to talk to a manager. Who'd be in another day.
