Forum Discussion
How can a telecom company be THIS horrible??
Im waiting as of this posting almost 1 hour for a customer service rep to take my call! I mean how many times can you "name that tune" on an extended wait? Has EVEEYONE at T mobile gone to lunch? Not too mention their wonky billing system. Pay a prescheduled payment early and all chaos breaks out with your bill and their reps. Sometimes companies get bigger than what they can actually produce or service. T mobile is the definition if this fiasco. I have no choice but to leave...25 yrs later. Way to support your customers T mobile...
I miss John Legere 😔 T-Mobile is not what they use to be. I called in to cancel 2 lines and while I got someone non US (she was very nice though), I had to repeat myself and clearly stated I needed to cancel 2 lines on the family lines and why. Then I got questioned why I am canceling 2 other times. Call lasted longer than it should have in my opinion.
It is lunch time in some time zones. Have you tried calling earlier, like at 7AM?
