Help Settling A Collections Debt!

If you agree you owe then mail a letter to TMOBILE for a ‘Pay for Delete’ agreement (an agreement between you/Tmobile that once the balance owed is paid in full-TMobile will delete the information and mark ‘PAID’ on all three credits bureaus. 

Keep track of your paper-trail and wait for them to respond. DO NOT contact the collection agency holding the account. 

e2k wrote:

1. Do not call - calling does not preserve your rights. You need to create a paper trail.
2. Gather all of your documentation.
3. Learn about the Fair Credit Reporting and Fair Credit Billing Acts
4. Write a letter to T-Mobile and the collection agency. Cite the aforementioned acts as appropriate, and ask for a full accounting of all charges.
5. If things seem amiss & are not getting resolved, file a credit dispute with the credit reporting agencies.

 

Send a letter to

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

THIS exactly ⬆️⬆️

I’ve also been turned over to a collection agency, however I don’t owe T-Mobile any money. I’ve spoken to customer service for four months, one to two times a month. Each time they admit the mistake is on their part. Each time the promise me that they will fix the bill.

I last spoke to them 6 days ago and they promised it would be fixed in 10 days. 

Today I got a call from a collections agency. I called T-Mobile and they are telling me “so sorry, you’ve been written off, we can’t do anything.” 

I talked with Joseph on the 30th of November

I talked to Mare on the 19th of December

I talked with Nicole, a supervisor on the 16th of January

I talked with Charles on the 16th of February at 1 PM and he promised a level 2 escalation was open and this would be fixed.

Today, I received a call from the collections agency. I immediately called T-Mobile and have been told now that my account is written off, they can’t do anything.

I feel like they just stalled until they could write off my account. Then never really planned on helping me at all.

kyeshaqueen wrote:

They can definitely recall the account from the Collections Agency. I've emailed the CEO and he had someone get back to me and I was able to pay through T-Mobile and they will be pulling the account from the CA and sending notification to the Credit Agency to have it removed. Customer service has no authorization to do this. You'll have to go higher.

Do you have a number to pay through T-Mobile? I’m in the same boat. I currently have active T-Mobile postpaid account but that charge off of old account is hurting my credit.

kyeshaqueen wrote:

I have a notification on my Credit report stating that I owe a debt collection agency money which is from T-mobile, and it has been sent to collections. I never received any information in regards to a debt before hand and I am still a current T-Mobile customer, OTHERWISE I would have paid it. I want to work with T-Mobile directly to pay off my debt. I do not want to contact the Debt Collection agency AGAIN. I have no problem at all paying off my debt, but I want this removed from my Credit report ASAP, because it is very damaging. I am very willing to work with T-Mobile to resolve this issue.  I do not have Facebook or a Twitter. I would like to E-Mail directly or speak to someone over the phone.

 

Thank you!!!

They sent me to a collection agency when I NEVER even had an account with them. A few months ago, the salesman at the nearby store gave me a home internet to try at home for FREE for a 14-day FREE TRIAL. The device NEVER worked for me at my home, so i took it back to the store. They took it, closed the account for me, called customer service to explain to them that I returned the device in thw store, and I was currently in the store with them to confirm my account was closed. They took care of it, I left. Now they are saying at T-Mobile customer care that I didn't return the device, when I physically returned it 4 days after i received the device that never worked. The service wasnt offered in my area. Because I closed my account with them, they are claiming that I owe them now $58.50 for a FREE device that I never got a chance to use. They got this on my credit report now! What am I supposed to do to protect my credit, pay something that I dont owe!?

Johananataly wrote:

Hi I need help to pay my collection 

you’ll need to contact TMO directly for this. by directly i mean either by calling in, chat support or through one of their social media platforms like Facebook or Twitter which lands you with tier 2 support

Hi I need help to pay my collection 

I am going through the exact thing with them. I left them almost two years ago. I was never contacted on anything. never called, never sent anything in the mail. Here comes a collection from them but I will dispute it every angle I can. My phones NEVER WORKED. I had to call several times a week and nothing was fixed. I was tired paying for devices and the service was never working. I am going to the better business bureau first on them. 

Sad to see how many people are affected by t-mobile’s misuse and abuse of customer’s rights. 

I really do not know how you all got in trouble with tmobile, I read a lot of blame being directed at Tmobile, and so on. 

I got in trouble with a CA, Tmobile, lower credit score, higher interest rates, etc because I did not pay the bill. 

I was not in a good place at the time and just swept it under the rug. A few months later the consequences happened. 

I am in a better space now, and I owe $632.43 to a collection agency, and I would love for tmobile to recall the debt from the CA and allow me to pay them in full today. It was not your fault, Tmobile, I screwed up, I own my mistake. 

I already wrote Mike Sievert a letter today, and let’s hope that works. The collection agency is offering me a deal of 50% off, but I don’t want that, I owe $632.43, not $316.22.

Naturally, I am not all about righteousness and such, I want to pay in full so they remove the information from the credit reports, duh! 

I am just not about pointing fingers at anyone or anything when it was my own lack of control over my finances. I am not going to make up stories, I know you all did not and are not making up stories, I am just saying I will not do that. I did this. Please have mercy, and help me solve this ;)

Thank you.