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Question

I am from Mexico a relative brought me a Tmobile device but it is not unlocked and says that it is like I would like to know how to continue paying so as not to lose the device but it does not have a chip or anything my family does not have any data is there a way to continue with the payments and thus continue using the equipment?

syaoran · Answer

The SIM unlock requirements are pretty specific. Your relative can request the SIM Unlock, if they meet all of the SIM Unlock Policy requirements including being a T-Mobile USA customer.

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

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