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gmail to phone.#tmomail.net is not working
emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.
emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.
google has a gmail application “email to text” whereby one can gmail <phone.#>@sendemailtotext.com and receive text. That is, google has their own email-SMS gateway. When using this app, I DO receive the email as a text.
It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app “email to text”. Did I mention that google charges for the service?
Is there anyone who can shed any light on this? Is there anyone who can email <phone.#>.@tmomail.net and receive a text?
Thanks
frito
edwardp wrote:
The vast majority of messages, are a miss.
As of yesterday (14 September 2023), such messages were not being delivered to the phones (multiple) and the senders (not specifically via Gmail) are not receiving a bounce/reject message, so it appears the messages are winding up in a black hole somewhere.
@HeavenM I understand spam filters are necessary, but when legitimate messages aren’t getting through, this is a problem.
This is beyond ridiculous now.
Not being able to get a message through can be extremely frustrating. The spam filters should not be blocking everything. Are you sending these messages from your personal email address or from an automated email service? Does the email that you are sending from include words like admin, info, alert, test, contactus, or sales? (This is not a complete list of words in the email address that are filtered but gives you an idea.) The tmomail.net message route is not designed for ANY business messages, so if you are sending a message for a business purpose, you should either send from your business email to another email address or use a message aggregation service to send those. If you are sending a personal message (like “hey I left my phone at home. Can you make sure to feed the dogs?”), then those messages should not be blocked and we can dig deeper into what happened there (Unless that message is sent from a work email that is something like alert@company.com, because those are filtered out).
I know this is extra frustrating because this email to text service has allowed these types of messages for a long time. T-Mobile is making large strides against spammers and scammers and that means cracking down on the avenues that we know those bad apples are using to take advantage of our customers. T-Mobile is leading the pack when it comes to these changes, but we are not the only ones. The other carriers are also making their filters stronger. That is why it is important to start finding the right way to send those business messages, so you don't have to worry about being flagged as spam.
I started having this problem a few days ago (as of 5/26/23). I had been using it for many months and it was very reliable. Six seconds after sending the SMS my phone would beep with the message.
Now it is very hit and miss, mostly miss.
The messages are always the same except for the inclusion of the current date and time.
Note, I had to use “;” (semicolon) instead of “:” (colon) or the message was never received.
I can send email from gmail.com or outlook via gmail.com to my phone #@tmomail.net. But I don’t get the verification either. I would like to be able to forward certain messages to my phone, but until the verification works, I guess not.
@tomobile, please look into the issue where the gmail verification messages are not going to sms.
emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as text
I'm having the same issue for ever, I will check with my new cell service before changing if they allow email to text. This service has never worked for me.
I can email myself normally to my tmomail address and I get the text. But I am not getting “verification email” from Gmail for example so that I can add it as a forwarding address so that I can create a filter for a specific email I want to forward
Update… So, I logged into my Yahoo email, and I sent an email to my_number@tmomail.net, and I DID receive the text. However, when I use my app (a C# app) to sent a SMTP message to my_number@tmomail.net, the SMS message never arrived. I logged into my Outlook.com and use an email address specifically for this purpose, it did not work. Using the outlook login in my app doesn’t work either. It thinks it’s spam. It did work 8 months ago. So, I gave up. I decided to use Twilio. It costs $2.15/month for a toll-free phone number and $0.0109 (1.09 penny) per text. Heck! for $1.00 I can send 91 sms text messages.
FYI: I called TMobile support. They had me reboot my phone. They said they did NOT do anything like Spam settings on their side. They sent me a text and it worked. I went to my Outlook.com email and sent an email to my_number@tmomail.net and it said my email is blocked. I went to my Yahoo.com email and sent an email and it worked! BTW, I tried to reset my Outlook.com email account with my phone number and they don’t recognize my number. Now there’s no way to reset my Outlook account. Some dude hijacked my account. Oh well, it was only used to send email to text. Anyway...tmomail.net works for my phone number as of 2/25/2023.
Has this issue resolved for anyone? Not for me as of 2/25/2023.
Perhaps T-mobile could make a list of email addresses that are always allowed to send to each phone number. For example, it has an email address associated with each T-mobile account.
T-mobile could also allow each customer to add addresses to that list.
Using technology like SPF and DKIM it could verify that an email’s envelope sender domain matches the actual network mail exchanger from which it was sent.
Just an idea. As a long-time customer, I appreciate the tmomail.net service, when it works.
@HeavenM , the thing is its my personal email, with no flags like admin, info, alert, etc. this is pretty disappointing for what was once a great service.
@frito_bandito, i am getting the same error even when trying from outlook mail, this sucks. its impacting my business and livelihood.We need this service reinstated, this is ruining my livelihood and productivity for my business with automated scripts i run using the tmomail service. Please help!
