Forum Discussion

AlexM's avatar
AlexM
Newbie Caller
3 years ago

Filed a claim but the replacement phone is old LG phone not the same phone I have.

I’m being shipped an LG Velvet phone as a replacement for my current Moto 5G ACE.

LG no longer makes phones though. My screen is cracked but otherwise still fully functioning. 

Am I stuck with the LG phone? 

  • gramps28's avatar
    gramps28
    Router Royalty

    You can send it back but there's no guarantee on what phone they will ship you if your phone isn't in stock .

  • gramps28's avatar
    gramps28
    Router Royalty

    The LG phones that I've used usually have a good battery. If you're in a poor 5G area switch to LTE to save battery life.

  • AlexM's avatar
    AlexM
    Newbie Caller

    Thanks for the reply. I’m not too finicky about what kind of phone I have really. I need a good battery and NFC. It has NFC so I’m just hoping the phone battery is better than the reviews.