Forum Discussion
Familywhere location inaccuracy
I’ve tried contacting T-Mobile about there gps inaccuracy on familywhere.. but was unsuccessful with fixing it. My issue is the gps is showing different locations even though we are all at home and or in the same location. How do we fix it???
- MasterdecoyNetwork Novice
This service is such a ripoff!! I use an S22 ultra i am outside sitting on a clear night it shows me as being 4017 yards as a location that is over 3 miles! When i track my wifes s21 it often says 5000 yards and ahe may be outside! Total ripoff of a service to fleece your wallet and Tmobile doesnt do crap about it Thx for nothing Tmobile I should move to Verizon.
- Smoothtalk2004Network Novice
Robert Radcliffe wrote:
I am having same issue with two new samsung A32 5g phones. Location works perfectly fine with Google maps and a other location applications besides family where. There is no doubt that this may be a problem with new 5g phones working with tmobile location services, first I have had to switch network down to LTE because 5G is garbage right now even though your maps claim it is operational in my area, this seems to be with all 5g phones including my wife's LG Velvet 5g. This particular problem does not effect the velvet so it would appear that it is selective to OS or hardware but again all other location apps seem to function normally. Blowing this off as not a t-mobile problem is incorrect you should be concerned and provide help to your users!
I have tried to confirm that Service Provider Location has permission all the time but have not been able to find this specific setting.
If we buy new phones and Tmobile is our provider, we also pay for Family Where then yes it is a T-mobile issue to help its clients, I do not believe the person who said its not a tmobile problem has ever worked in support. I was a network engineer for over 38 years and any customer problem is a seriouse concern not a finger pointing contest. One happy customer might bring two friends, but one un happy customer will tell 100 people!
My A53 samsung does the same and people have issues hearing Me, but told change to lte 3g not 5g, ever since they switched to ultra capacity, tried refer me samsung and vice versa
- Krunch65Roaming Rookie
I started using FamilyWhere on my iPhone 12 pro. GPS Location sucks. It put my phones (all iPhones) from 5-15 miles (measured in yards) and no way to fix that, from exact locations. I don’t have a high accuracy turn on my phone. How do i fix those issues. T-mobile customer support has been no help.
- SergeyNetwork Novice
I use FamilyWhere app. I'd like to know. How to make a Low Accuracy to High Accuracy?
- duhtrollNetwork Novice
There is no selection for FamilyWhere to be “use all the time” for location on the Galaxy Z Fold 3. Other apps have this ability, FW does not.
- WhosYoDaddyNewbie Caller
Just started FamilyWhere trial yesterday with my daughter's iPhone 11 and did everything to improve accuracy. Still sucks and pretty useless. The tracking area is way to wide to be useful.
- ZhuNewbie Caller
I have had the same issue since I upgraded my Samsung S9 to S21. Tried everything people suggested, including turn off 5G and changed location setting, no luck. So the FamilyWhere is useless for my Samsung S21.
- fireguy_6364Modem Master
you can try to rule out 5G being the issue by shutting down 5G and switching to 4G only..then retest to see if its any more accurate than it was on 5G…
TMO might be needing to do an update for the more recently released devices..
so there are a few things that could possibly be the issue..
- twitch2223Network Novice
I have the same exact issue with 221 Ultra and S20…… It worked fine on older model phones - it does seem to be related to 5G phones.
- yevaNewbie Caller
We just got Samsung S21 and the app is not properly working showing low accuracy. We went through all required setup adjustments and nothing helps. Customer support doesn’t have a solution to resolve the issue. I guess the FamilyWhere software should go through the round of updates that will allow the app to work properly.
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