Forum Discussion

OTW's avatar
OTW
Network Novice
3 years ago

Expiration date bug for Legacy Pay As You Go?

I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.

Early this year, in 3rd week of January 2021, I refilled another $10.  After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.

It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.

Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks.  From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.

  1. Anybody else noticed the same expiration date being shortened?
  1. Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?
  1. How do I contact T-Mobile Chat Support to get this fixed?  A few days ago, I saw a way to do so through lower-right corner but don’t see it today.
  1. I’m also curious how many Legacy Pay As You Go users are still around?

Thanks for any reply and help in advance and Happy Holidays!