Epson Printer will not connect to 5G gateway

Cliff_89 wrote:

I had the same problem with my Epson WF-7520.  However, I was reading a thread on a Cannon connection problem and they solved their problem by changing the Gateway 5G default WPA setting to WPA/WPA2.  That person’s complete explanation is below.  Hope that helps someone else.

For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.

I have Epson ET2850. Changing WPA solved my problem! Thank you!

dixiedld wrote:

Cliff_89 wrote:

I had the same problem with my Epson WF-7520.  However, I was reading a thread on a Cannon connection problem and they solved their problem by changing the Gateway 5G default WPA setting to WPA/WPA2.  That person’s complete explanation is below.  Hope that helps someone else.

For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.

I have an Epson ET-4800 that wouldn’t connect to the gateway after 5-6 months. I read in the community about changing the WPA from WPA2/WPA3 which was recommended to the WPA/WPA2 and everything is corrected.

I tried the steps above many, many times and could not get my Epson xp 4100 to connect to the 2.4ghz network. I tried multiple passwords and lengths and still could not get it to connect. I couldn’t even get my laptop, desktop computer or phone to connect to that 2.4ghz network. This was days of trying. Then I accidentally knocked the plug for the gateway out of the a/c socket. Then bam! the 2.4ghz network worked and the printer connected. Then I tried the computers and they connected to the 2.4ghz network too. So, with my experience here is that even though the gateway is saying it is saving and rebooting. It is not. After you make your changes, let it reboot and then unplug the power and plug it back in.  

This wasn’t mentioned on this thread but this was for the new G4AR white gateway

Cliff_89 wrote:

I had the same problem with my Epson WF-7520.  However, I was reading a thread on a Cannon connection problem and they solved their problem by changing the Gateway 5G default WPA setting to WPA/WPA2.  That person’s complete explanation is below.  Hope that helps someone else.

For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.

I have an Epson ET-4800 that wouldn’t connect to the gateway after 5-6 months. I read in the community about changing the WPA from WPA2/WPA3 which was recommended to the WPA/WPA2 and everything is corrected.

I setup the additlonal connection as 2.4g only with wpa2 specifically for my Epson et-2400 to finally work after the router upgrade so my thanks goes to whoever discovered this solution

I’ve read the posts about changing the WPA to connect my Epson to the network.  If I do this, does it interfere then with the computers, tvs, etc. that are already connected to my TMobile modem?

Thank you so much. Changing the WPA version to WPA2/WPA3 worked to connect my older Epson printer.

I had the same problem with my Epson WF-7520.  However, I was reading a thread on a Cannon connection problem and they solved their problem by changing the Gateway 5G default WPA setting to WPA/WPA2.  That person’s complete explanation is below.  Hope that helps someone else.

For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.

What I found was that the frequency band on the gateway hast to be set at either 2.4ghz or automatic. For some reason the printer doesn't support the 5ghz band alone. 

Have you contacted Epson support? Your model is fairly new and high end so it should work fine with your TMO router.

One thing you can try is to separate your TMO router wifi into separate 5 and 2.4G SSIDs to see if that helps. Several users have solved their printer connectivity issues this way. You can search on this community on how the separate the wifi SSIDs depending on your TMO router model, but it’s generally pretty clear on the TMO home internet mobile app since it’s one of a few features in setup.

The printer does not see the 5G hub.  Can’t use printer…..