Email customer service

you pretty much described EVERY carrier out there...they ALL want/need new customers..its how they grow..cant grow if you have the same ol people the whole time.

I have been a customer of T-Mobile for over 20 years and started out with Voice Stream before T-Mobile took over. I have been happy over the years and always had great interactions with their support team. I called this month to discuss upgrading 2 phones and noticed right away that they have outsourced their support team to another country. They use to say this is Jake from Kansas City for instance. Not that this bothers me but wow how the support has gone down hill. I called on the 17th of December and was told I could upgrade both my phones at no charge and I would trade in my iphone 7 plus phones. I called a week later for an update and they had no record of this call/ transaction. I called again yesterday and was left on hold after speaking with a rep to see what deals they could offer. After about 35 minutes the call disconnected. 

I now feel like its time to switch carriers as it seems they only care about new customers. Any recommendations would be helpful. Who takes great care of existing customers because I have much better things to do than to wait on hold for hours and be mistreated. Funny thing is, I pay my bill months in advance and you would think they would want to keep me for another 20 years. Definitely, the bigger they get the worse their support becomes. 

Try this link.

https://now.t-mobile.com/employee-discounts.html?icid=TFB_TMO_U_VANITYBZIL_PJFZ64FZD87WT2I021782

Also I would remove your name and number from this post since this is a public forum.

Hi, I have received a message to update my information for my corporate discount. I called and the agent said I was updated. However, today I received another message regarding my corporate discount. Could you please send me the email to update my information.

*We love that you are active on the site. I have edited this post to remove personal account information. -HeavenM

I'm prepaid customer i don't have facebook and there twitter feeds tie help or others have no option to contact them unless I some how missed it after trying for some time and didn't see any customer interactions either did I some how missed the option?

you can also contact their T-Force team via Facebook or Twitter..

side note though..you might want to change your screen name away from your personal email..fully public site and everyone can see it.

The chat session isn’t popping up for me

If you click on the contact and support link in the upper left hand corner and wait a few seconds a chat session will pop up on the bottom right.

This is the main reason I want to quit T-Mobile. No chat, no email, just phone support. Too many other places to get cheap cell service from.

oh my god, it is terrible