Forum Discussion

Newbecca's avatar
Newbecca
Network Novice
5 years ago

domestic violence and transfers of service

I'm leaving an abusive relationship, and would like to be able to keep my phone and device payments and assume liability so that I can continue to exist and survive without this person. They set up a tmobile app that sends my texts to their phone before I receive them. Because of this it has been even harder for me to move on , and I truly wonder how many other people are being abused or not able to leave their abusers safely because of this app that you offer . Do not waste my time with empathy if you have no solution . 

  • T-Mobile has created a new process to help survivors of domestic violence stay connected. There are a few different ways to get through the process and many resources available so you can get the support you need however it is best for you. Check out all the details at Keeping Customers Safe & Connected | T-Mobile Support

  • HeavenM's avatar
    HeavenM
    Community Manager

    T-Mobile has created a new process to help survivors of domestic violence stay connected. There are a few different ways to get through the process and many resources available so you can get the support you need however it is best for you. Check out all the details at Keeping Customers Safe & Connected | T-Mobile Support

  • PNWnotPW's avatar
    PNWnotPW
    Newbie Caller

    T-Mobile has policies that support #DomesticViolence and abusers.

    When initiating your account, they don’t have an option for two account holders, so married or other couples who share a family account (who wouldn’t, T-mobile gives great multi-line discounts) have only one account holder.

    Option 1: In the case of #domesticAbuse T-Mobile expects the victim to get permission from their abuser/ primary account holder to re-gain control of their phone number, or be further isolated by changing phone numbers. T-Mobile says that this is to protect the account owner. The logic is flawed. The person sharing the account could abuse the account much more before they take their number to their own account.

    Option 2: You could snail mail a court order, signed by a judge, to T-Mobile corporate, stating that you are a victim of domestic abuse, stalking, harassment, or similar offense, and then, when that piece of paper has made it through the T-Mobile offices in Albuquerque, they may give you your phone number back. 

    My advice - Option 3: switch carriers so you can port your number.

    The policy is antiquated and discriminatory. It forces victims to face their abusers, give the abusers more surface area for abuse, and more isolation for the victim. 

  • My ex-husband was just convicted for 5 years in prison. He has two lines on my account. I have a continuous protective order now and I would like to remove his lines from my account. Does T-Mobile have a policy that can help me with that? He was arrested with the phones so they are in the custody of his family now but I can’t talk to them. I see that there is an option if I am not the primary, but is there another option to help me as the primary? 

  • gramps28's avatar
    gramps28
    Router Royalty

    If your the primary you can cancel the lines. Are the phones paid off?

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  • Blame the institutions. The dishonorable, untrustworthy individuals who do my deserve their place. As lying cheating killing af destroying whatever foundation left for what I do not see worth standing for but my own life my own reasons why whatever matters most and having that in jeopardy of allowing what travesties are not to last not ever having any it's histories place.