Forum Discussion
Did not pay off Verizon as Promised
Has anyone else experienced something similar?
Back in March, my husband and I decided to switch over from Verizon to T-Mobile. We figured it’d be way better spending $160/mon than over $320 a month for both our lines combined. My husband and I were on separate plans at that time.
I was told that I’d get up to $600 trade-in credit for my phone AND, if I sent my final bill in to T-Mobile, they’d pay off my remaining balance in the form of a gift card (electronic).
Well, I never received any follow-up letters or an email from T-mobile stating that I had been credited. First, they will only give me like $100 for my LG wing, which was new, no more than a year ago (so much for $600). Now, My final bill for Verizon was over $500 - they didn’t cover but half of it, so I still am out of pocket when i told them I wasn’t switching over unless they could guarantee they’d pay off my full final bill and they said there’d be no problem.
On top of that, we live in the middle of the city. My husband works in the city, and very rarely do we have full bars. Maybe 1-2, even though the coverage map states we should have full coverage. 5X better than Verizon, yeah right. I almost wish I hadn’t switched to T-Mobile at this point. PUtting me in a negative financial situation after being promised I wouldn’t be and after clearly explaining to the Verizon rep that I needed them to pay off my full Verizon bill because I wouldn’t have the money to pay them over $300 and also pay my new T-mobile bill. What the hell am I to do?
Yeah, they didn’t pay off nothing they didn’t keep none of their promises but keep begging for money and I thought there were no contracts. I should’ve went back to Boost. I only came to Them because they said they would have pay off Verizon‘s ery. I couldn’t pay last month’s bill And they keep tacking on charges with no service. Every time I look at the bill is bigger and bigger no phone is paid off and your charger for something I’m not receiving so they’re just like everybody else. Boost is the only one that straight up. Take your phone to Boost mobile I was with them for Many years $35 a month and I heard it ain’t even 35 no more it’s less than that you don’t pay the 35 they cut it off whenever you get the 35 it’ll be 35 when you get there even if it’s a whole month later $35 Never had a problem with coverage no nothing and as far as T-Mobile, the con artist number two next to Verizon send it to collections and I’m coming to get all that in court cause you will pay off this phone and you will get off my back you going in the end I promise you have a good day I’m coming for you and so is the Better Business Bureau Colorado how about that?
Excuse the typos, I meant you will be the one to pay in the end. I promise you, and we all need to get together to Verizon for that predatory lie that it’s on them never have I heard you tell a friend let’s go out to eat. It’s on me and bill them after? They advertise the iPhone 15 into a non-Apple user we don’t know nothing but advertised the 15 pro on them for the 16 to come out four days later now the 15 pro ain’t even worth what they’re asking for and they trap you in debt then you got T-Mobile right on time ironically👀🙄 at the same time Talking about come to us we’ll pay off the bill like they’re herding, sheep together we the people of the masses you always talking about you sending a to collections no I’m sending you to collections sweetheart. Watch this.
Currently experiencing the same. $1,113 was taken from my tax refund because T-Mobile DID NOT take care of my remaining Verizon bill as advertised. Highly pissed! I should have never left Verizon
Mohall wrote:
Tmobile promised that they would pay off my Verizon account to switch I now have a 1,300 bill from Verizon and I'm not happy about this a representative told me not to worry about this they will take care of everything that was a month ago and I still owe Verizon!!!!!!!!!!!
TMobile doesn't pay Verizon, you need to fill out the form and once approved you will receive a gift card for the payoff prove.
Tmobile promised that they would pay off my Verizon account to switch I now have a 1,300 bill from Verizon and I'm not happy about this a representative told me not to worry about this they will take care of everything that was a month ago and I still owe Verizon!!!!!!!!!!!
Yes I understand the reason for your post but if you want to get this issue resolved try reaching out to T-Force on Facebook or twitter.
What are they gonna do and who are they?
@gramps28 , I am aware this is a public forum. T-Mobile has been less than willing to deliver on their promises. Was told by two sales reps that the status of my Verizon account wouldnt’ matter, as long as it hadn’t been disconnected or turned off. Mine was late by a week or so, and turns out that in order to receive full credit for a bill, you have to show proof that you were in good status for 90+ days….not something that sales reps tell customers nor are they honest about.
I’m posting to bring awareness to other people. I have been in management for a very large company (finance), and when we tell someone something, we are held accountable for that. It is my experience that even though my sales rep was an amazing person, management of T-mobile does not have the customer’s best interests nor customer service experience at heart. I had T-mobile 15 years ago and they sucked then which is Why I went to verizon. Paying half what I was, I wanted so badly to believe that they were right when they said their service was 5x better than verizon when it simply isn’t the case. Shame on T-mobile.
This is a user to user forum with some tmobile moderation that don't have account access so we users usually suggest contacting tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
