Forum Discussion

jlh's avatar
jlh
Network Novice
26 days ago

Customer support is horrendous! 45 mins+ waiting on 611. Hour+ on chat for nothing. Unconscionable!

I think the only way to get anyone is to go into a store.  Error upon error upon waste of my time upon waste of my time.  It's truly astonishing how poor is T-mobile's customer service by phone and chat!  Considering a switch to anything else.  Time is too valuable to waste it like this!! 

  • gramps28's avatar
    gramps28
    Router Royalty

    I've never had a problem with hold times when I call in but I also rarely call.