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Customer service representative lied
Dear T-Mobile Customer Service,
I am writing to you regarding a miscommunication with one of the T-Mobile representatives I spoke with. This past May, I intended to purchase an iPhone 14 Plus, but the representative I spoke to told me to buy the iPhone 14 Pro instead because the former was out of stock. He also told me that the monthly bill for both phones would be $14 and $15, however contrary to what this agent told me, the bill I have received has come out to $34 for each phone, making it a total of $68 monthly. When I explained the situation to one of the supervisors whose name is Sharika, she rudely dismissed my complaint and did nothing to remedy this issue. I have felt extremely disrespected and beguiled by this experience because as it stands, T-Mobile reneged on the initial deal and my bill has now come out to be much higher than I was initially told. I am thereby contacting you to seek a solution for this blatant miscommunication and am requesting that you adjust my monthly bill for the two iPhone 14 Pros to match the terms that were agreed to, namely $14 for one and $15 for the other, which comes out to be $29. I also request that you review the supervisor's conduct above recorded in the log for this call as I felt inappropriately dismissed. I hope you can resolve this issue for me as a longtime customer for 7 years who has received numerous offers to switch to Verizon, but has not because of T-Mobile’s past, and hopefully continuing, stellar customer service. You can reach me at (845) ***-****. Thank you for your time.
Best,
Masuma Syed
*edited to remove personal information
As this is a customer forum, and not a complaint line, I'd recommend you contacting TMobiles social media (X or Facebook) or through customer care and request a supervisor. Alternatively BBB filing
They lied to me, too. File a complaint with the FCC
As this is a customer forum, and not a complaint line, I'd recommend you contacting TMobiles social media (X or Facebook) or through customer care and request a supervisor. Alternatively BBB filing
X and Facebook are run by corporate criminals, I closed my accounts back in 2011. T Mobile needs to have another option. I think it's ridiculous we have to use other forums where the misinformation influences elections so we are subsequently the laughing stock of the global community and I am going to assume the ads are as repulsive as the ones on Youtube from a google search.
My experience with T-Mobile after hurricane Ian when trying to set up a cell antenna, signal booster and cellular router since we have no usable signal, and Centurylink management told me they would not fully repair the old copper aerial cables for the phone and DSL, was extensively horrendous. The misinformation from reps, especially management, was off the charts. I was sold the wrong plan for my $1000 cellular router which the system discovered and shut it down after 2 months and it took dozens of calls over 2 weeks before I hit the right rep who could tell me what happened. And I called and discussed my situation with TMobile prior to purchasing the equipment and asked if I bought the antenna, booster and router if I could use them with TMobile and was told yes and there were no restrictions mentioned. There is a 50 gig limit for Bring Your Own Device routers.
Corporations need all information on a website so both customers and T-Mobile staff have access to the same info, since most staff either haven't been trained properly or are not able to articulate and retain what they have been taught, or they do not have adequate access to the information, so an adequate data base with an intelligent search system needs to be available. And not some Hallucinating AI garbage. I bet this would result in a lot less accusations of reps lying.
How about you have your customer support representatives stop lying to people, as they lied to me as well!
Oh no one of the only 3 providers lied to you??!!! Definitely consider moving to Verizon or AT&T, because they are sure to treat you like royalty there. Verizon has treated me so amazingly that I'm in the process of running here to Tmobile. And ATT was never the worst customer service I've ever received anywhere from any company ever in my life which cause me to switch to Verizon 9 years ago. I'm sure you will bc so pleased with either of those 2 remaining options as your new provider. Please I beg of you do come back here and let us know how beautiful and pure and gentle customer service is there so we can all just be green with envy at the total pampering you receive from their customer service.
