Forum Discussion

sanketraj8's avatar
sanketraj8
Network Novice
6 years ago

Change existing T-Mobile number to a new number

I have an existing T-Mobile number which belonged to someone else (they are not using it now). But since it was used by someone else, I receive messages/calls from their contacts. Is there a way to get this number changed? Would the owner of the plan be needed for this change? How much would it cost?

  • The account holder would have to request the number change unless you have authorization on the account the number is tied to.  It can be done with a quick call to Customer Care. 

  • syaoran's avatar
    syaoran
    Transmission Titan

    The account holder would have to request the number change unless you have authorization on the account the number is tied to.  It can be done with a quick call to Customer Care. 

  • barcodeable's avatar
    barcodeable
    Connection Cadet

    From my experience... to change your number T-Mobile charges $15 dollars. But, I have had some issues in the past where T-Mobile changed my number for FREE when i kept receiving crank calls all day and all night from unknown numbers.

    and as @syaoran stated... unfortunately you have to be the ORIGINAL ACCOUNT HOLDER in order to make changes, and not just the owner of the phone.

  • syaoran's avatar
    syaoran
    Transmission Titan

    I have have never been charged a fee.  When I first got the number I have now, I had my number changed 5 times in a day because each previous number I got, I was getting plenty of spam calls within the first hour of having each. 

  • Cassie5454's avatar
    Cassie5454
    Network Novice

    I really don’t wanna but my emails and other stuff is going on with ssn someone has hacked it so I’m so messed up with my life 

  • captainronm's avatar
    captainronm
    Transmission Trainee

    I’ve moved out of state with a T-Mobile 4-line plan and would like to change numbers with my new area code?  So no reason like excess spam or harassment calls, so it’s just preference, is it $15 per line or account?  And will I need new sim cards?