Forum Discussion
Can't reactivate suspended line
My phone was stolen, so I wiped it remotely and suspended the line on the T-Mobile web site. I purchased a new phone as an upgrade and received a new SIM. I have tried to reactivate the line from the T-Mobile web site, but it sends a text message to the suspended line to verify my identity. I can’t receive the text because the line is suspended. I”m not sure how to proceed. Suggestion?
Just contact customer support via phone or on tmobile’s facebook page via DM about it.
