Can't download bill anymore!

I can't get my bills to download either. I just get an error. I've tried everything from clearing cache. I can't even download my bill from the app!

pbrunnen wrote:

Hello.

Disgruntled customer here...

 

Since the website redesign I can no longer download my bill.  When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file.  WTF is up with this??

 

To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.

 

Completely useless...  So, now I'm here.  Maybe someone can fix?

 

-Peter.

Still can't download bill. NEVER been able to download my bill, and requested back on July 24, 2023.

My Sprint account was finally converted to T-Mobile. I have the same question. I could easily view and download a PDF of my monthly bill since I did not receive a paper copy. Now that I am in the T-Mobile infrastructure I have no access to viewing my bill. I just get a spinning wheel. This is on computer and on the mobile app. This is really frustrating for someone who needs a copy for expenses. Does anyone have a solution to actually being able to view your monthly bill? Seems like the one things that should be functional on the website.

Thanks,

-e

you can either go into a store to see if they can print it out on their end and or look into it..or contact TMO through either Facebook or Twitter. the later starts you off with tier 2 support instead of the call in tier 1 support.

I’m dealing with the same issues and the Philipine CALL center is horrific!! They had down so much corruption and fraud on my account it's been reported to the State of California, CAPUC, Bureau of Consumer Affairs. They get mad when I discuss their rude and racist behavior ( when asked not to address me as Ma’am due to slavery and not professional at all), the reps had failed to give my bill, shut off my service out of vindictiveness, and also change my Tmobile Biz account plan without my permission, I have screenshots and records of them doing this. I get denied an American and they continued to falsify my account. ITs been years so i had accessed my bill and to this day, I have NO access to see what my bill is or why and they don’t help at all. They play loud music in the background, parties, and hang up on you to go enjoy their coworkers parties! They told me that they can do what they want and no obligated to respect us as they are out of country and their managers are outsourced so they dont have to listen to customers or anyone at Tmobile, they can shut off my phone and change my billing and plans as they plan and they dont get fired because they are all related working together and no one will care about us.

Yes same problem can't download any files from tmobile app. Also had same problem with promotion they won't honor the 800 off my husband's iPhone they say they never received his trade in but I handed it to the manager of the store and got a receipt. They are telling me to go back to store which is permanently closed now so how can I do thank.  Last called they promised to honor and that they found the trade in but I still see no promo on his phone. They are liars and cheats. Go with another company,!

pbrunnen wrote:

Hello.

Disgruntled customer here...

 

Since the website redesign I can no longer download my bill.  When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file.  WTF is up with this??

 

To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.

 

Completely useless...  So, now I'm here.  Maybe someone can fix?

 

-Peter.

Meant to put that in towards T-Mobile on Saturday. Responded to you lol. Either way, we'll both angry 🤣🍻

magentatechie wrote:

Hey there!  I'm sorry the website is giving you such a headache! Do you mind if I ask what browser you're using? Are you on a computer or on your phone?

It's downloads with Adobe

The problem is still there. I’m getting box pop up asking for my user name and password. I put in my user name and password for T-Mo and it comes up with an error message. I know it’s from T-Mo’s end because I don’t have this problem with annnnny other website when I download my bill.

I can't save my bill pdf. Why?