Can't create T-Mobile ID

I had been experiencing this issue for the past year. I have T-Mobile home internet only and could not log in to my account. I finally reached out to T-mobile through their Facebook page today and they resolved the issue within just 10 mins. They simply remapped my existing email ID against my account, and the problem was solved.

I’ve been trying for two years to get this fixed.  Now the app is going away, and the new app requires, you guessed it - you to log in, which I can’t do.  I’m currently looking for another internet solution.

HeavenM wrote:

The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution. 

diwax54 wrote:

HeavenM wrote:

The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution. 

How do you file a ticket?

UPDATE 

I  filed a ticket through the T-Mobile Facebook team and this issue was resolved in 3 hours. 

HeavenM wrote:

The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution. 

How do you file a ticket?

As only a home internet customer (signed up/activated in store and now equipment in my home), I experienced the same “don't recognize this email” hurdle as mentioned here and in many other forums. I finally had success signing up for the ID via the “T Life” app on my phone. It produced a very similar sign up page as the standard app and website, but unlike those others, allowed me to proceed without errors. I’m pretty sure I didn’t even capitalize the first letter of my email address on the successful attempt, but you might as well try that as well. My phone was on my T Mobile Home WiFi at the time and the “T Life” app appeared to recognize I was using my new router during the process. Hope this proves successful for everyone else. 

I had a long rigmarole but the short version is as follows: tmobileID requires a unique email address. I had to call up tmobile home internet tech support to set this up and the very helpful person there walked me through it after I provided an email distinct from the email I used for my voice line tmobileid. 
 

So I went to settings  and cleared the cookies. Thereafter I was able to get passed the phone number send code issue.This should work. Good luck

The community account setup still asks for phone number at the end!

Here are the steps I took to create my account:

1. Go to https://www.facebook.com/TMobile/ 
2. Message them during 3:00 am - 9:30 pm PT
3. Ask them to “file a ticket for My.T-Mobile.com Registration Issues”
4. Provide your email address, home internet phone number, and PIN
5. Wait 3 hours for them to work on the ticket
6. Try signing in at https://account.t-mobile.com/signin/v2/

Also, you can create a T-Mobile community account with any email without a phone number:

1. Go to https://community.t-mobile.com/
2. Click “Login”
3. Click “Sign up” (or try this link: https://account.t-mobile.com/signup/v2/createaccount?access_type=online&response_type=code&display=O&redirect_uri=https:%2F%2Fsso-us-west-2.api.insided.com%2Fauth%2Foauth2%2Freturn&scope=TMO_ID_profile%20openid%20associated_lines&state=3pVPD4yzuG&client_id=Community&loginId=&fp_client=cc5a224d0f68637b60f5d8075669d88d)

Hope this helps!

Freegirl23 wrote:

Thank you for the offer, but I’m uncomfortable using Facebook for something customer service should be able to do. I should be able to call T-Mobile’s customer service to get what I need otherwise T-Mobile needs to find a way to resolve this issue through customer service. On Redditt, I’ve read about people who haven’t been able to create an id since T-Mobile rolled out this service. I don’t understand how Facebook T-Mobile reps can fix something that telephone customer service reps cannot. 

I can see why you would be uncomfortable with trying to reach out again and especially to another customer service portal. I know there is a fix and I am 100% willing to help you.

How do you get ID without a T-Mobile phone number (for Home Internet) | T-Mobile Community

I am linking that thread to show that I can get this fixed for you if you are ready to give me the chance. Send me a DM and I’ll work some magic for you. :)