Forum Discussion

glenn1441's avatar
glenn1441
Network Novice
8 years ago

Can't change line nicknames...

As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end, but on my end, whether in my account on the Web site or on the app, the nickname stays the same (incorrect)...

No matter what I do I can't change the nickname.

Any others out there encounter this problem and have come across a fix?

  • Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78​if you have not already done so, please Contact Us so that we can get a service ticket open for you as well.