Forum Discussion
Can't change Caller ID name
I went to the following URL to change my caller iD on 2 of the lines.
https://my.t-mobile.com/account/profile/line_settings/caller_id
After 72 hours, it is still not changed. Why can’t I change my caller ID?
Give Customer Care a call. They can get this done for you.
- agent2099Newbie Caller
A year later and this is still not fixed. Sad.
- CLOGANNewbie Caller
Yup, still not fixed. Why not take down the page or fix it?
- JorabiNewbie Caller
It isn't fixable because that isn't how the system works. The name you can see and change in your account for each line does not affect the caller ID name for that line. That can only be changed by Customer Care and the T-Force Team.
Oh gee, how silly of me to think
Change Caller ID
Your Caller ID name
This is the name people see on their phone when you call them.
You have successfully changed your Caller ID name.
Does exactly what it says. I guess I’m an uneducated fool. Thanks.
- AleelewisNewbie Caller
I am having this same issue. I was originally a sprint customer and was forced to T-Mobile. Sprint NEVER had this issue! Talk about a downgrade sheesh
- berkdavisRoaming Rookie
Also having this problem. Why does the page even exist?
- berkdavisRoaming Rookie
MrsRight1 wrote:
I am also experiencing the same issue! It looks like I will have to make yet another hour long call for a simple request! 🙄 Is anyone able to confirm the update happened after 72 hours when the change was submitted by phone?
I had to call twice. The first call did not effectively change the caller ID.
- annoyednewcustoNetwork Novice
same here. We bought 4 new lines, business lines, for our business...but can’t change the caller ID names? Why would we want our business lines to have our personal names on them, TMOBILE?
They won’t allow our requested change, we keep trying, they keep switching it back to my personal name, ON A BUSINESS LINE.
About to be an EX tmobile customer. Had various cell phone carriers for 15 years now, never had this problem before. can’t even CHAT HELP, have to CALL THEM.
I regret switching carriers.
- FeeblePhonesNetwork Novice
Same here. The online tool pretends to accept the new name. If you go back to the name change page, the old one will still be there.
- n00pSNetwork Novice
I’m having the same issue. One of the lines on my plan is my wife’s business and although I changed it on the app, it keeps returning to my name. This is not a small problem. She can not have my name on caller ID when she calls out. We were promised that this wouldn’t happen when we purchased the lines. If they can’t fix it, we are going to Verizon.
- syaoranTransmission Titan
Give Customer Care a call. They can get this done for you.
Related Content
- 6 years ago
- 6 years ago
- 3 years ago
- 2 years ago